Job Description

JOB DESCRIPTION

Assistant Account Manager - Client Servicing

Key Requirements

Bachelor's degree in Marketing or any related field 2.5 - 4 years of proven experience in client servicing or account management within a
digital marketing agency.


In-depth knowledge of the all round digital marketing ecosystem, marketing strategies
and various online channels.


Demonstrated success in managing multiple client accounts and driving results. Excellent presentation and negotiation abilities. Strong time management, organizational abilities, and attention to detail. Strong command of Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) Proficiency in marketing analytics and reporting tools.

Key Responsibilities:

Collaborate with the team to assist in the preparation of proposals and presentations for
potential clients, ensuring they align with the client's needs and the agency's capabilities.


Build and nurture strong client relationships through exceptional after-sales service,
ensuring client satisfaction and long-term partnerships.


Facilitate a seamless onboarding experience for new clients, helping them navigate the
agency's processes and services.


Regularly engage with clients through various communication channels, including phone
calls, emails, and face-to-face meetings, addressing inquiries and providing updates.


Maintain accurate and up-to-date records of existing and potential clients, tracking their
preferences, interactions, and project statuses.


Respond promptly and professionally to client inquiries, resolving issues and concerns to
uphold client confidence in the agency's capabilities.


Serve as the primary day-to-day point of contact for assigned clients, understanding their
unique needs and acting as a liaison to internal teams.


Conduct research and compile insights to prepare client presentations, reports, and
conduct in-person client meetings, highlighting campaign performance and strategic


recommendations.


Stay updated on industry trends, competitor activities, and emerging digital marketing
best practices to infuse innovative strategies into client portfolios.


Understand client objectives and digital marketing needs comprehensively,
encompassing SEM, social media, display advertising, email marketing, affiliate


marketing, and more.


Collaborate closely with the internal team to drive campaign strategy and development,
ensuring alignment with client goals.


Participate in new business pitches, contributing insights and ideas to showcase the
agency's value proposition effectively.


Continuously research and stay informed about evolving online trends and
advancements within the digital marketing landscape.


Exhibit excellent time management and organizational skills, managing multiple client
projects simultaneously while meeting deadlines.