Job Description

Role Summary:

The Assistance Coordinator ensures smooth class operations by promptly reaching out to

parents and teachers

whenever there is any issue or assistance needed during or before a session. This role acts as the

first point of contact

for resolving real-time class concerns and ensuring uninterrupted learning.

Key Responsibilities:

Immediately connect with

parents or teachers

if any class-related issue arises. Monitor ongoing sessions and check if any

teacher or student needs support

. Coordinate with the

Academic Coordinator

or

Support Team

to resolve issues quickly. Provide

session links, handle technical or communication issues

, and assist teachers in real time. Inform parents promptly in case of

rescheduling, teacher unavailability, or delays

. Maintain a record of all issues handled and prepare an

end-of-day report

. Ensure all communication with teachers and parents is

professional, clear, and empathetic

.

Requirements:

Excellent communication and coordination skills. Ability to handle live class support efficiently. Basic understanding of online class platforms (Zoom, Meet, LMS, etc.). Problem-solving attitude and ability to stay calm under pressure.

Language preference:

Tamil and English (must be fluent in both). Prior experience in

education support or coordination roles

preferred.

Work Hours:

3:00 PM to 9:00 PM (IST)

Reports To:

Academic Coordinator / Operations Manager

Job Types: Full-time, Part-time, Fresher

Pay: ?5,000.00 - ?15,000.00 per month

Expected hours: 40 per week