Job Description

Job Category: Analyst
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WEALTH MANAGEMENT
Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for customers to better spend, borrow, invest, and save. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.
OUR IMPACT
The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.
YOUR IMPACT
We are seeking a facilitator to conduct instructor-led training within the Marcus Call Center.
JOB SUMMARY & RESPONSIBILITIES

• Facilitate instructor-led training designed by Instructional Designers
• Propose or make suggestions to optimize training processes or increase effectiveness of training
• Utilize different learning techniques to help learners grasp material
• Support and encourage participation
• Handle disruptive behavior
• Manage class rosters and completions reports in the learning management system (LMS)
• Plan, schedule and calendarize the learning programs
• Create break out groups

BASIC QUALIFICATIONS

• Excellent communication skills, including the ability to effectively convey financial services material with new hires and tenured colleagues alike
• Ability to think critically and creatively
• Ability to prioritize and manage multiple simultaneous deadlines

PREFERRED QUALIFICATIONS

• 2+ years of experience in facilitation and instructional design
• Experience using and managing an LMS
• Prior Call Center and FinTech Services experience

ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more:
The Goldman Sachs Group, Inc., 2024. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer

Skills Required