Job Description

Responsible for ensuring there is an up-to-date and verified database of all Assets and Configuration Items (CIs) throughout theIT Service Management Lifecycle.

Collaborate with key stakeholders, internal teams (such as Applications and Change and Release Mgt teams) and external vendors for the introduction and retirement of assets through changes, releases, upgrades, new technology deployments and acquisitions.

Establish and maintain relationships between infrastructure, applications, and business services and capabilities through the CMDB/CSDM.

Work closely with IT teams to identify and resolve issues related to configuration and asset management.

Generate and analyse reports to identify trends and areas for improvement.

Collaborate with other IT teams to implement and maintain best practices for configuration and asset management.

Monitor and enforce compliance with configuration and asset management policies and procedures. Providing guidance and support to other IT teams on configuration and asset management-related issues.

Proven experience in asset and configuration management using the ServiceNow platform, with a focus on ServiceNow Discovery, Graph Connectors, and Multisource CMDB.

ITAM, CAMP, CITAM or other accreditation in Asset and Configuration Management discipline

Strong attention to detail, ability to process data and work in a complex global organisational environment.

Extremely strong organization and productivity skills, ability to interface with managers, staff, and stakeholders within the organization.

Proven experience with ITSM tools such as Service Now

Proven experience and excellent knowledge of Cloud technologies, Physical and Virtual Infrastructure

Excellent verbal and written presentation and communication skills.

Job Type: Full-time

Pay: ₹25,000.00 - ₹28,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person