Job Description

ASK Expert

Date:

2 Dec 2025

Location:

Nagpur, Nagpur, IN

Company:

Mahindra & Mahindra Ltd
Qualification: 3 Year Diploma or Degree ( B-Tech/BE ) in Mechanical / Agriculture.

Experience: Min 3 Year Experience in Field/Training.

Key Responsibilities:

1. Responding to Queries via Call:Address customer calls, understand tractor-related complaints, and provide effective resolutions by applying your technical expertise.

2. Handling Technical Assistance Requests (TAR) on ASK Portal:

Manage and respond to TARs (Technical Assistance Requests) submitted through the ASK portal, ensuring timely and accurate solutions are delivered.

Competencies:

Problem Solving: Strong aptitude for identifying issues and implementing effective solutions.

Technical Proficiency: Expertise in handling Laptop with having skills ( MS- OFFICE, IT systems, and other digital platforms )

Communication Skills: Excellent verbal and written communication for stakeholder engagement and team collaboration..

Customer-Oriented Approach: Focused on delivering quality solutions and maintaining customer satisfaction.

General Skills:

Time Management: Efficiently prioritize tasks to meet deadlines.

Team Collaboration: Work effectively in cross-functional teams to achieve shared objectives.

Interpersonal Skills: Build strong relationships with colleagues, Dealer person.

Adaptability: Quickly adjust to new technologies, processes, and work environments.

Self-Motivation: Stay driven and focused to consistently achieve high performance.