Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size.
With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.
By leveraging our global network, we deliver a superior experience that only a "one-stop shop" can provide.
We're a team that works globally to provide the best service locally -- a company that is everything you need, everywhere you need it!
We are now seeking applicants to join our Customer Experience Move Management team which is affiliated with our Allied Moving brand. This opportunity has become available as we grow our team to support continued business growth & client expansion across the APAC region.
This role offers attractive hybrid working flexibility following an initial on site training in the Gurgaon, India office.
Why work for Sirva ?
Being an international brand with a cross-regional structure your career opportunities could be endless! You can make colleagues, connections, and friendships the world over with Sirva.
Diversity and inclusion are part of our service and therefore part of our DNA. At Sirva our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself on our identity.
Sirva has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work From Home and Core Flex Hours policy - trust & communication Is key to this model and encourages all employees to discuss with their People leaders what works best for you and them.
About the role
The Move Management Consultant acts as the primary point of coordination providing service delivery to our clients and their assignees whilst maintaining the highest level of customer service.
The Move Management Consultant will be the first point of contact for the moving aspects of an employee's relocation. They will support and organize the movement of household goods and personal items for our client's assignees. They will be responsible for guiding the employee through the process ensuring that you provide an excellent level of customer service. Move Management Consultant will have strong organization skills, problem-solving abilities, cultural awareness, and time management abilities.
Duties will include management moving services component of corporate relocations, household goods policy counselling, liaising with relocating corporate employees, client Human Resources, database maintenance, arranging insurance cover, booking of ancillary services as required. Reconciling and authorizing invoices, and conducting high level of phone customer service
Skills & Experience:
To be successful in this position you: * Previous Mobility, Moving Services or similar industry experience is highly advantageous
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