Job Description

Job Information


Department Name


Field Service Delivery
Date Opened


12/10/2025
Industry


Telecommunications
Job Type


Full time
City


Noida
State/Province


Uttar Pradesh
Country


India
Zip/Postal Code


201301

Firstly, a bit about us:

"Made for Streaming", "Dependable Network", "Beyond Web" & "Service that Delights." If you are experiencing all the above-mentioned Jingalala factors together, you are experiencing Tata Play Fiber (TPF)! A legal entity established in 2016 under Tata Play Ltd. We provide broadband services using the latest available technology FTTx and are operationally present in Tier 1 cities. We are a digital, energetic, and fast-growing company that breathes innovation and strives to give the best experience to our customers by offering advanced connectivity solutions. We understand that business growth is a result of talent growth and hence we are committed towards building a talent pool which is constantly learning and evolving. At TPF, we believe life isn't a 9 to 5 box; hence, we have the freedom to hybrid working with occasional Remote-Friendly work policy. We trust you to get the job done, whether that means crushing deadlines in the morning or attending that kid's sports day in the afternoon (and maybe catching up on emails later that night - hey, flexibility goes both ways!). The right environment is the key to a healthy and progressive development of an organization. We are looking for people with passion, curiosity & conviction, people who are eager to break away from conventional roles and do 'jobs never done before'. More About us - https://www.tataplayfiber.com/

What you'll be doing:

To ensure last mile connectivity, with timely installations and quality resolution of any difficulties faced by customers.

Key Skillset:

o Expertise in fault diagnosis and repair techniques.


o Skilled in managing timelines, resources, and budgets.


o Experience in training and developing team members.


o Proficient in troubleshooting and resolving complex technical issues.


o Ability to make quick, informed decisions in the field.


o Data Analysis and Reporting.

What you'll bring to the team:

Oversee the end-to-end delivery of Installations and Fault Repairs for TPF Customers within defined TAT and SLA. Onboard partner teams for the execution of Installation and Fault Repair activities. Implement partner governance for Installation and Fault Repairs to ensure a technically superior, first-time-right customer experience. Ensure strict adherence to safety measures during all operations. Address and resolve Fault repairs or Service requests arising from the Tata Sky Broadband network through partner teams within defined SLA and KPIs. Provide daily dashboard reporting and MIS for Activations and Faults attended. Maintain total pendency reporting with proper remarks for efficient tracking. Execute recovery processes for deactivated customers through partner teams within defined TAT and KPIs. Lead cross-functional support and follow-up for customer-related issues and escalations as needed.


Requirements

What all qualifications do we expect:

We're looking for someone with a decent educational background.


Education requirements: Bachelor's Degree Experience: 3-5 Years of experience preferably in the telecommunications industry. Join us as: Grade - M5 Where at - Business location Reporting To - Area Service Manager - Operations/ I&FR Your Function - Field Service Delivery (FSD) Hussle Period - Minimum 8 productive hours a day and 6 days a week Job Type - Permanent What policy, compliance we follow: Safeguard the organization's processes and policies. Strict adherence to SOP and the defined processes Encourage consistent and continuous compliance is followed by all employees and vendors with safety and regulatory requirements, standards, and protocols. * Confirm your actions are compliant as per Information Security Policy