Asap Staff Consultant
Year Bengaluru, Karnataka, India
Job Description
Junior consulting position for those who are continuing to develop their expertise. Receives general instruction on routine work and detailed instruction on new projects or assignments. As a ASAP front office consultant here at oracle, you're expected to exhibit skills including:
- Working experience on ASAP provisioning (in Telecom domain)
- Ability to do simple troubleshooting
- Ability to do advanced troubleshooting based on SOP
- Experience with handling emails and other message notifications
- Ability to manage own work against the project plan to ensure a superior client experience
- Ability to articulate thoughts and ideas in a clear and composed manner to instill confidence in team and clients
- Ability to diagnose a problem, conduct analysis, and develop solutions for client problems
- Ability to present a cogent idea or case using clear and concise messaging, and support using appropriate data and tools.
- Ability to interact effectively with colleagues and clients of varying backgrounds to effectively serve clients.
As a member of a project team, follows standard practices and procedures to analyze situations/data and provide quality work products to deliver functional and technical solutions on applications and technology installations. Work involves some problem solving with assistance and guidance in understanding and applying relevant Oracle methodologies and practices. Implements Oracle products and technology in various industries to meet customer specifications. Key Responsibilities:
- Basic Application, Infrastructure ticket troubleshooting
- Advanced Application, Infrastructure ticket troubleshooting based on SOP
- Application, Infrastructure Reports like capacity report, SLA-KPI Report any adhoc reporting
- Email & other message notification handling and responding as per proper communication protocol
- Managing Issues & Escalation from all stakeholders in case of actions require to resolve tickets or Service requests
- Application and Infrastructure Trouble Ticket Assignment using tools
- Perform Ticket analysis, trending, categorize issues, provide fault analysis inputs to operations team, etc.,
- Create, Analyze, troubleshoot & Resolve Incidents
- Handle Service Desk related activities and responding to Users
- Analyze Application, Infrastructure Reports and recommend appropriate actions
- Perform Ticket analysis, trending, categorize issues, provide fault analysis inputs to operations team, etc.,
- Understanding of ASAP architecture.
- Good knowledge in : Java, XSLT,X-query, Unix/Linux, Unix Shell Scripts, Oracle 11g, ASAP design studio
- Monitoring Oracle ASAP application, Weblogic.
- Excellent problem solving, troubleshooting & communication skills.
- Should have customer-facing skills and should be able to drive workshops with the customer using Oracle tools, technologies, products, and methodologies
- Strong communication skills to deal with internal stakeholders, customers, and partners.
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Job Detail
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Job IdJD3076015
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBengaluru, Karnataka, India
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EducationNot mentioned
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ExperienceYear