Job Description

Shift Timing:

Night Shift (e.g., 6:00 PM - 3:00 AM IST or as per business needs)

Position Overview:

We are looking for a highly intelligent and tech-savvy

Communication Data Analyst

to join our night shift operations. This role is ideal for someone with strong analytical thinking, excellent communication skills, and a working knowledge of AI tools, data platforms, and modern technologies.

You will be responsible for monitoring, analyzing, and reporting on communication data to drive actionable insights and support strategic decisions. A background in tech, a passion for automation, and familiarity with AI-powered tools are key to thriving in this role.

Roles and Responsibilities:

Monitor and analyze communication data (chat, email, call logs, etc.) to identify patterns, anomalies, and trends. Generate daily, weekly, and monthly analytical reports for internal teams and leadership. Use AI tools and dashboards to automate repetitive tasks and enhance data reporting. Collaborate with cross-functional teams (Support, Operations, Tech) to support data-driven decisions. Assist in setting up, managing, and optimizing communication workflows using tech platforms. Identify process improvement opportunities through data insights and suggest automation where possible. Maintain documentation related to data processes, tools used, and findings.

Ideal Candidate Profile:

Experience:

1-2 years in data analysis, communication analytics, or a tech-support/tech-ops role.

Technical Skills:

Strong proficiency in Excel/Google Sheets and data visualization tools (e.g., Power BI, Tableau). Familiarity with AI tools (ChatGPT, data analysis bots, automation platforms). Basic knowledge of programming or scripting (Python, SQL - bonus but not required). Comfortable working with large datasets and digital communication tools (e.g., Slack, Intercom, CRM systems).

Soft Skills:

Excellent written and verbal communication. Analytical mindset with problem-solving ability. Self-driven, proactive, and comfortable working independently at night. Detail-oriented and organized.

Education:

Bachelor's degree in Technology, Data Analytics, Communications, or a related field (or equivalent practical experience).

Other Requirements:

Must be available for full-time night shift work. Ability to adapt to evolving tools and fast-paced environments.
Job Type: Full-time

Pay: ?10,000.00 - ?15,000.00 per month

Benefits:

Paid sick time Paid time off
Work Location: In person