Job Description

We are seeking a skilled Ariba Support Consultant with 3-5 years of experience in providing functional and technical support for SAP Ariba modules. The ideal candidate will e responsible for troubleshooting, resolving user issues, managing configurations, coordinating with stakeholders, and ensuring smooth operation of the Ariba procurement system.
Key Responsibilities

• Provide L1 support for SAP Ariba modules (Sourcing, Procurement, Contract Management, Supplier Lifecycle, etc.).

• Analyze, troubleshoot, and resolve user-reported incidents and service requests with in defined SLAs.

• Perform system monitoring, issue tracking, and escalation management.

• Support user administration, role management, and system configuration changes.

• Collaborate with business users and IT teams to gather requirements and provide functional solutions.

• Work with SAP/Ariba support teams to resolve complex issues or system bugs.

• Assist in testing and deployment of enhancements, patches, and upgrades.

• Prepare support documentation, FAQs, and user training materials.

• Ensure adherence to change management and compliance standards.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.

• 3-5 years of experience in SAP Ariba application support.

• Strong understanding of Ariba modules (Procure-to-Pay, Sourcing, Contracts, Supplier Management).

• Hands-on experience in troubleshooting system issues, configurations, and workflows.

• Knowledge of SAP integration with Ariba (CIG / PI / middleware) is an advantage.

• Good understanding of procurement processes and best practices.

• Strong analytical, problem-solving, and communication skills.

• Ability to work in a fast-paced environment with cross-functional teams.

Preferred Qualifications

• SAP Ariba certification(s) in relevant modules.

• Experience in ticketing tools like ServiceNow, Remedy, or JIRA.

• Exposure to global support environments and multi-region deployments.

Skills Required