Job Description

Overall, Job Purpose

• Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd.

Job Specification - Key Accountabilities

• Market and Customer knowledge in the geography, specifically Imports.
• Effective liaising with MR's, Consignees, CHA's and CTOs to ensure last mile conversions as per budget.
• Evaluate customer potential and conduct MR Sales Planning specially.
• Continuously improve the customer portfolio by securing new accounts and removing underperforming accounts
• Ensure regular updates of all activities in Salesforce
• Review customer performance with Sales Manager and define appropriate actions
• Where appropriate for their market serve as specialists for a segmented vertical
• Prepare and conduct visits, report and follow-up on visits
• Conclude contracts for MR customers (proposal, negotiation, closing)
• Record commitments (tender tracking/commercial)
• Drive CU business for foreign MRs and adhere to Push-Pull process
• Selectively engage in TM discussions where relevant (e.g., tender guidance and negotiations, special commodity market rates, etc)
• Provide feedback on the market including rates, competition activities, market conditions etc to all relevant stakeholders.
• Give clear info to Sales Coordination regarding pricing requirements to enable future communications with TM.
• Provide clear info to Sales Coordination regarding handover to Customer Service.

Qualifications and Technical Job Requirements

• MBA Preferred.
• 15+ years of experience in the Transport/Maritime industry.
• Advanced negotiation, decision-making and presentation skills, self-confident and friendly when dealing with others.
• Excellent written and oral communication skills.

Competencies and Values
Hapag-Lloyd Values / Behaviors

• Care, Move, Deliver
• Positive attitude, can do attitude
• Proactive
• Energetic and good team spirit
• Enthusiastic
• Commitment to task
• High Integrity

Skills Required