Job Description

Overall, Job Purpose

• Ensure the highest level of quality when interacting with our customers, be customer-oriented and create value for customers as well as for Hapag-Lloyd.

Job Specification - Key Accountabilities

• Support the Sales Executives with relevant sales tasks including follow up on ongoing and new business with customers.
• Preparing and sending of rate quotations to customers.
• Monitor quotation and customer performance including tenders and follow up with customers where required.
• Give clear handover info to Customer Service (and Operations where required)
• Assist Customer Service with problem solving related to a customer issue where required.
• Handling updating of CRM with customer calls, rate offers, customer follow ups done.
• Coordinate with Sales Support on handling of bids / tenders for local customers using the relevant tools.
• Vessel follows up & daily booking follow up with customer and with team for assigned SSY.
• Market rates feedback update in FIS.
• Assist SSP team for unrated shipments & AF closure for invoicing issues.
• Assist in Dispute resolution of revenue related disputes.

Qualifications and Technical Job Requirements

• University degree or equivalent
• Good command of written and spoken English
• Working knowledge of MS Office
• Able to work well with others and follow guidelines
• Positive attitude
• FIS knowledge
• Receptive and be able to grasp new ideas and motivate oneself for personal development.

Competencies and Values
Hapag-Lloyd Values / Behaviors

• Care, Move, Deliver
• Positive attitude can do attitude
• Proactive
• Energetic and good team spirit
• Enthusiastic
• Commitment to task
• High Integrity