Job Description

Minimum 5 to 10 years experience in Service field at any product.

Role and responsibility

Responding to customer service requests, diagnosing equipment problems and providing timely and effective solutions. Performing on-site repairs, maintenance and installations of equipment and machinery. Conducting preventive maintenance checks and routine inspections to identify potential issues and ensure equipment reliability. Collaborating with internal teams, including sales, engineering and product development, to address customer needs and provide technical assistance. Documenting service activities, including service reports, repair logs and customer communication, to maintain accurate records and ensure traceability. Diagnose technical issues reported by customers through phone, email, or ticketing systems, providing remote troubleshooting and guidance. Schedule and coordinate service visits and appointments with customers Perform equipment installations, upgrades and preventive maintenance activities according to manufacturer specifications and service agreements. Test equipment functionality and performance after repairs or installations, ensuring compliance with quality standards and safety regulations. Provide training and technical assistance to customers and end users on equipment operation, maintenance procedures and troubleshooting techniques. Communicate effectively with customers, explaining technical concepts and solutions clearly and concisely. Escalate complex or unresolved issues to senior engineers or management for further investigation and resolution.
Job Type: Full-time

Pay: ?30,000.00 - ?40,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Paid sick time Provident Fund
Ability to commute/relocate:

Coimbatore, Tamil Nadu: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Education:

Bachelor's (Preferred)
Experience:

Business development: 2 years (Preferred) Lead generation: 1 year (Preferred) total work: 3 years (Preferred)
Language:

English (Preferred)
Work Location: In person