Job Description

Role Description (Area Service In-Charge)

This is a full-time hybrid role for a Human Resources Executive at SAMZOFAR SPN2INDIA PVT LTD, We are hiring

TSI

and

ASI

in the entire east region Bihar, Jharkhand, Odisha, Bengal and North-East states

The main role and responsibilities for above designations are as below:

An Area/Territory Service In-charge will manage all customer service and after-sales support within a specific geographic region, focusing on team leadership, operational efficiency, customer satisfaction, and achieving business targets by overseeing service centers, training staff, handling escalated issues, and ensuring quality standards are met for products/services in their territory and he will also appoint BP (Business Partners).

Core Responsibilities

Team Leadership:

Recruit, train, motivate, and manage service center staff, engineers, and technicians, fostering skill development and performance improvement.

Operational Management:

Oversee Business Partners upkeep, manage workflows, control costs, ensure adequate staffing, and maintain compliance with policies and ASI/TSI will focus on B2C sales generated through FOS and Service Engineers etc.

Customer Experience:

Drive high customer satisfaction by resolving escalated issues, ensuring service quality, gathering feedback, and implementing improvements.

Business & Strategy:

Focus on services after sales and B2C sales and collaborate with sales/other departments, analyze performance metrics, implement service strategies, and report on regional performance to senior management.

Technical & Product Support:

Ensure readiness for new products (training, parts), manage spare parts, and support field service operations.

Key Skills & Knowledge

Team management and delegation.

Strong problem-solving and communication skills.

Deep understanding of product, market, and repair operations.

Customer focus and relationship management.

Financial acumen (managing costs).

Goal

To ensure smooth service delivery, maximize customer retention, and contribute to overall business growth by aligning service operations with company objectives.

About Company:

SAMZOFAR

or

SSPL

refers to SAMZOFAR SPN2INDIA PVT LTD, a company that provides sales and after-sales service for its own manufactured products as well as those of other brands. It is a private limited company based in Jaipur Rajasthan.

SAMZOFAR is India's premium sales and after sales service provider for its own manufactured products as well as other brands too.

SAMZOFAR also provides AMC services for home appliances, consumer electronics, IT, telecommunications and water solution products.

Company Network:

1500+ employees and 10 R&D personnel, 500+ ASPs and 5000+ happy customers through its stable quality, reliable, prompt and a perfect service system and comprehensive advantages.

Company History:

Mother Company was incorporated 11 years before in 2014 and after a long journey a sister company, SAMZOFAR SPN2INDIA PVT LTD was incorporated for sales and marketing which also known as SAMZOFAR.

Company business:

SAMZOFAR is a sales and service provider company for its own manufactured brands and other brands also

Current Products:

- Refurbished mobile phones and services after sales & extended warranty.

- Water Level Controller (Manufacturing, Sales and Services after sales)

- GPS Tracker (Assembling, sales and services after sales)

Upcoming Products:

- LED TV

- CCTV Camera

- e-Vehicles

Job Type: Full-time

Pay: ?30,000.00 - ?60,000.00 per month

Benefits:

Health insurance Provident Fund
Ability to commute/relocate:

Patna, Bihar: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Preferred)
Language:

English (Required)
Work Location: Hybrid remote in Patna, Bihar