Job Description

Posted Date 22 Dec 2023
Function/Business Area Customer Service
Location Tirupati
Job Responsibilities 1. Establish and maintain the upkeep of service centers

2. Liaison with store manager and sales team for service operations

3. Ensure customer satisfaction to avoid escalation of issues

4. Motivate and manage team of service center and care center personnel

5. Responsible and accountable for service deliverables

6. Mentor and counsel engineers whenever necessary

7. Control the flow of incoming calls for on-site support of services

8. Manage costs/expenses of service and care center within given

guidelines

9. Ensure their is adequate amount of manpower to cater to all customer

calls

10. Providing necessary skills/training to the team members based on

needs and gaps

11. Ascertain care center personnel are working in sync to support walk

in customers

12. Encourage the team to enhance their performance levels by

identifying gaps and needs
Education Requirement Diploma /B.E/ B.Tech (Preferred)
Experience Requirement 6 - 10 years in After Sales Service
Skills & Competencies 1. Experience in area/zone for device repair operations

2. Geography knowledge

3. Delegation skills

4. Team management

5. Market knowledge

6. Diversity management

7. Relationship management

8. Domain knowledge of telecom device

9. Expertise in field repair operations

10. Understanding of business training requirements
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Location Map : Tirupati