Job Description

Job Title:

CLUSTER MANAGER

Department:

Retail Operations Reports

Experience:

2+ Years

To:

Business Head

Location:

Gujarat (City-wise / Multi-location) Extensive travel across stores required

ROLE PURPOSE

The Regional Retail Operations Manager will be responsible for end-to-end management of multiple retail stores and store staff, ensuring smooth daily operations, discipline, sales performance, compliance, and brand standards across all locations. The role demands a strong, proactive individual who can take ownership, apply independent thinking, and drive operational excellence without constant supervision.

KEY RESPONSIBILITIES

1. Store Operations Management
-Oversee day-to-day operations of retail stores
-Ensure adherence to company SOPs, policies, and brand standards
-Conduct regular store visits and surprise audits

2. Staff Management & Discipline
-Supervise store staff attendance, punctuality, and behavior
-Ensure proper staffing, duty rosters, and shift management
-Handle staff issues, grievances, and disciplinary actions

3. Sales & Performance Monitoring
-Track daily, weekly, and monthly sales performance
-Ensure achievement of store-level targets
-Identify gaps and implement corrective actions
-Motivate store teams to improve productivity and customer service

5. Inventory & Store Readiness
-Coordinate with stores on stock availability and movement
-Ensure proper VM, cleanliness, and store presentation
-Monitor shrinkage, damages, and stock discrepancies
-Monitor cash deposits, stock handling, and billing practices

6. Coordination & Reporting
-Act as the single point of contact between HO and stores
-Share daily and weekly operational updates
-Prepare performance and compliance reports for management

7. Problem Solving & Decision Making
-Independently handle operational challenges on the ground
-Take quick, practical decisions in the interest of the business
-Proactively suggest process improvements and cost optimizations

KEY RESULT AREAS (KRA)

-Smooth functioning of all assigned stores
-Improved staff discipline and attendance
-Consistent sales growth and store performance
-Reduced operational issues and escalations

KEY PERFORMANCE INDICATORS (KPI)

-Store compliance and audit scores
-Staff attrition and attendance adherence
-Sales performance vs targets
-Timely issue resolution
-Accuracy and timeliness of reporting

MUST HAVE SKILLS

-Multi-store retail operations experience
-Team leading skills and target driving skills
-Strong staff handling & discipline control
-Independent decision-making & ownership mindset
-Problem-solving ability on ground
-Knowledge of store SOPs, cash & attendance
-Good communication & readiness to travel

PREFERRED SKILLS

-Apparel / kidswear retail experience
-Sales & target monitoring exposure
-Basic inventory & shrinkage control
-Team training & development skills

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

Commuter assistance Leave encashment Paid sick time Paid time off Provident Fund
Experience:

Retail sales: 2 years (Required)
Work Location: In person