Job Description

Location - Mumbai, India
Overview -
Driven by the entrepreneurial spirit and passion for innovation of its founder, the John Cockerill Group's primary mission is to meet the needs of its time by developing large-scale technological solutions. Its contribution to businesses, governments and communities consists of services and associated equipment for the sectors of energy, defense, industry, the environment, transport and infrastructures.
Our mission is to facilitate access to renewable energy, fight against insecurity, produce sustainably, preserve natural resources and contribute to greener mobility. To accomplish this mission and to bring our group's entrepreneurial culture to life, five values guide our actions: innovation, commitment, responsibility, customer focus and humanity.
Job Purpose
To support its growth, John Cockerill Energy Solutions, headquartered in Belgium, has project execution center in Mumbai, India. To reinforce its India Execution Center, John Cockerill Energy Solutions is hiring a Sales Support officer - Spares (M/F/X).
The primary responsibility of this role is to generate enquiries and ensure Spare Part sales for Boilers / HRSG units. This candidate will have to continuously call various customers and spread John Cockerill capacity to support them. In case of agreement with customer, the request will be handled by Aftersales proposal team located in Belgium. Sales support officer will ensure constant communication externally with the customer and internally with the Aftersales proposal team. He/ She will ensure clear communication on both sides to convey the precise requirement of customer.
He / She is responsible to assure the administrative conformity of the tasks to the contracts and to internal quality and safety standards as defined in the QMS (quality management system) of the Energy Sector of John Cockerill.
Key Responsibilities
The Sales Support officer is responsible to perform the following tasks -

• Generating enquiries and converting into Orders through effective networking with customers.
• Ensure regular follow up with customer's and feedback to the proposal team.
• Follow up with internal teams to meet customer timelines and ensure customer satisfaction.
• Managing and organising sales-related documentation
• Collaborating with different departments to facilitate efficient workflow, customer relationship management
• Resolving customer issues, complaints and providing post-sales assistance
• Communicating customer feedback internally to improve products and services
• Continuous cooperation with the local market analyst

Education & Experience

• Bachelor's degree in science / commerce from a recognized university.
• 3-5 years of hands-on experience in Sales function (Industrial products)

Background, Profile, Skills and Competencies

• Excellent written and verbal communication skills in English.
• Strong interpersonal skills for effective client interaction and internal teamwork.
• High level of attention to detail and accuracy.
• Good organizational skills to handle multiple tasks simultaneously, prioritize effectively, and meet deadlines

Who We Are
John Cockerill Energy, a player in the energy transition: the strength of a diversified and combinable range of solutions
It is from the heart of its history stretching back more than 200 years that John Cockerill Energy draws its expertise in the production of steam, which has led to it being recognized worldwide on the market for the conception and supply of heat recuperation boilers. Resolutely turned towards the future. We proudly incarnate the bold spirit of an entrepreneur and we have extended our know-how to respond to the needs of our times, by developing innovative solutions to encourage access to energy, just like our founder in his own times:

• Heat Recovery steam generators, particularly suited to operate in cycles with frequent start-ups and shut-downs. They can be installed behind gas turbines of all power ratings, brands and burning all types of fuel;
• The manufacture and maintenance of boiler parts, in particular pressure parts in its specialized workshops.
• Aftersales services, technical assistance, inspections from the rehabilitation to the modernization of all types and brands of boilers;
• Wet & dry cooling with cooling towers and air cooled condensers for power plants.
• Thermal solar receivers (Concentrated Solar Power), that capture the sun's rays, reflected by mirrors on the ground, and enable to produce energy 24/7 thanks to molten salts;
• Industrial boilers destined for sectors such as chemicals, petrochemicals, biomass, incineration, ...

It is from this knowledgeable mix of tradition and innovation that we draw our own energy. And it is across the whole world that John Cockerill Energy makes its mark through its technological know-how and its mastery of project management thanks to our Belgian, American and Mexican teams and our recuperation boiler licensees, Wuxi, S&T and Larsen & Toubro which respectively cover China, South Korea and India. Together, we all work to facilitate access to green energy.
Visit us at to know more.
Equal Opportunity Employer
John Cockerill and all John Cockerill Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.

Skills Required