Job Description

Standard Operating Procedure (SOP) for Sales Executive

Purpose:

To outline the responsibilities, expectations, and guidelines for Sales Executives to ensure effective sales processes, customer relationship management, and adherence to company policies.

Scope:

This SOP applies to all Sales Executives engaged in sales activities, including lead generation, customer interactions, sales negotiations, and order closure.

Responsibilities:

1. Sales Executive:

- Generate leads and prospects through various channels.

- Build and maintain strong customer relationships.

- Negotiate sales agreements and close deals.

- Meet or exceed sales targets.

- Adhere to company policies and procedures.

Rules and Regulations:

1. Mis-selling:

- Mis-selling or misrepresenting products/services to customers is strictly prohibited and may lead to legal action.

2. Multitasking:

- Engaging in multitasking activities that compromise sales performance or customer interactions is not allowed and may lead to legal action.

3. Carrying Company Items:

- Carrying company items (e.g., documents, equipment) without proper authorization or concern may lead to legal action.

4. Absconding:

- Absconding or abandoning duties without notice or justification may result in no claim for compensation or benefits.

5. Personal Use of Company Payments:

- Using company payments or funds for personal purposes is strictly prohibited and may lead to disciplinary action.

6. Recovery from Customers:

- Sales Executives are responsible for recovering payments from customers and ensuring timely payment to the company.

Procedures:

1. Lead Generation:

- Identify potential customers through research, referrals, and marketing campaigns.

- Qualify leads based on criteria such as budget, need, and decision-making authority.

2. Customer Interactions:

- Engage with customers through phone calls, meetings, and emails.

- Understand customer needs and provide solutions.

- Present products or services that meet customer requirements.

3. Sales Negotiations:

- Negotiate prices, terms, and conditions.

- Address customer concerns and objections.

- Close deals and finalize sales agreements.

Job Types: Full-time, Permanent

Pay: ₹10,289.79 - ₹19,626.55 per month

Benefits:

Food provided
Work Location: In person