Job Description

About the Role:

We are looking for a resourceful and customer-focused

Post Pan India -Sales Executive - Travel cum Calling

to manage client coordination and travel-related field visits post-order confirmation. This on-site with hybrid role requires someone comfortable with follow-up calls, relationship management, and occasional travel to meet clients, oversee deliveries, or collect feedback.

Ideal for someone from the

toy, textile

industry who can handle both

office-based communication and on-ground customer interaction.

Key Responsibilities:

Client Coordination (Post-Sales):

Manage customer relationships after order confirmation - update on production status, dispatch, invoicing, and after-sales support.

Calling & Follow-ups:

Regularly call clients to confirm receipt, take feedback, share dispatch updates, and handle any concerns professionally.

Documentation:

Ensure smooth handling of shipping documents, invoices, delivery challans, and acknowledgments.

Travel (As Needed):

Visit local or pan india regional clients for feedback, service checks, or to assist in issue resolution.

Complaint Handling:

Act as the first point of contact for product or delivery-related complaints and work with the internal team to resolve them.

Coordination:

Liaise with the sales, logistics, and production teams for smooth order fulfillment.

CRM/FMS&IMS Updates:

Maintain accurate customer and order records in internal systems.

Ideal Candidate Profile:

Graduate in Business, Commerce, or related field 1-4 years in post-sales/customer service (preferred: toy/textile/consumer goods manufacturing) Excellent communication skills (English + Hindi/Local Language) Willing to travel locally/regionally as per business needs Proficiency in MS Office, email correspondence, and basic CRM tools Strong customer handling, coordination, and interpersonal skills
Job Types: Full-time, Permanent

Pay: ₹17,000.00 - ₹25,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement Leave encashment Provident Fund
Language:

English (Preferred)
Work Location: Remote

Application Deadline: 31/05/2025