Job Description

DESCRIPTION

Job summary
Job summary
Amazon - where builders can build! We're looking for a smart, customer-obsessed innovator and owner to join our Operations Team

Purview of a Operations Manager
Manager-I, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Key job responsibilities
Key job responsibilities
Responsibilities include, but are not limited to

Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.

Developing and/or referring to performance metrics to drive team performance and business results.
Identifying the business impact of trends and making data backed decisions.
Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

BASIC QUALIFICATIONS

BASIC QUALIFICATIONS
Bachelor's degree with 4-6 years of work experience.
Creative and analytical problem solver with a passion to provide excellent customer service.
Should be flexible to adapt to a 24 x 7 operating environment
Ability to pull data from databases (using Excel, Access, SQL and/or other data management systems).

PREFERRED QUALIFICATIONS

PREFERRED QUALIFICATIONS

B.Tech/MBA/Master Degree
Bachelor's degree with 4-6 years of work experience.