Conduct audits at the stores to ensure that SOPs followed by the Store Managers such as proper Guest Handling, Telephone Etiquettes, appointment scheduling , Cash Handling, Product display, product selling consultation, manager briefing, upkeep and cleanliness of the store, opening and closing procedures, Inventory management, store checklist.
Ensure the quality and standards of the company are maintained
Setting the annual budgets and managing the P&L for the business operations region wise
Managing performance of the salon, sales against budgets, salaries, expenses
Promote friendly, clean, well maintained stores in order to enhance Customer experience.
Ensuring speedy resolution of queries and grievances to maximize client satisfaction
Manage the Managers, ASM, GRE with enthusiasm, and use leadership role to inspire teamwork and optimal productivity.
Responsible for the timely resolution of all escalated issues of the team
Interface with corporate office team
Guiding managers to achieve monthly Targets
Initiate cross promotion tie ups for your region
Job Type: Full-time
Pay: ₹70,000.00 - ₹120,000.00 per month
Benefits:
Health insurance
Leave encashment
Paid time off
Provident Fund
Experience:
Salon management: 10 years (Preferred)
Work Location: In person
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