Job Description

Company Overview :

- Gourmet Investments Pvt Ltd, a part of the Bharti Group, was founded in 2012 with a vision of creating a benchmark in the casual dining industry in India by bringing into the country finest international restaurant brands and providing best-in-class experience for all through brand, talent, real estate & compliance.

- The company at present boasts of a beautifully curated host of international brands like Pizza Express, Chili\'s and Ministry of Crab. The company at present operates 23 restaurants in India across Mumbai, Pune, Delhi NCR, Bengaluru, Hyderabad, and Chennai.

- At the core, each brand is hyper-local, generous, and celebrates the person who consumes it.

- One of the few professionally managed companies in the country, Gourmet Investments is a house of specialized talent across verticals like restaurant operations, marketing and customer engagement, business management and alliances and the heart of the business i.e., the best of culinary talent across diverse cuisines.

- PizzaExpress founder, Peter Boizot, revolutionized eating out in the UK by introducing pizza and casual dining to the High Street. A space where great dining experiences meet fantastic pizza and other signature favourites.

Locations - 23 locations.

Mumbai - Colaba, BKC, Powai, Andheri, Thane (2), Goregaon, Grand Central, Vios New Cuffe Parade

Delhi NCR - Vasant Kunj, Gurugram (2), Noida, Jasola, Rajouri Garden,

Pune - Balewadi, Kopa Mall

Bangalore - Koramangala, Orion Mall, Kamanhalli, Mall of Asia

Hyderabad - Inorbit Mall

Lucknow - Lulu Mall

Position Title : Cluster Coach

Department : Restaurant Operations

Reports to : Business Head

Job Purpose Accountabilities : The Cluster Coach is accountable for the results of his/her area, the Sales, Profit (EBITA) and Transaction on a yearly basis.

Job Dimension Strategic (results) :

- Develops the Annual Operating Plan of the area under his management to increase revenue in different market segment and maximize business opportunities.

- Define Restaurant Operation\'s strategy and align organizational execution towards the achievement of business goals.

- Direct the developing process Home delivery strategies to increase volume of sales through this profit channel within his area.

- Direct the creation process of additional services to improve the business and maximize sales.

- Direct and lead the developing process of a solid public relations network with governmental ministries, social organizations, and potential customers to strengthen position of the brands in the community and promote valuable ties in the area of jurisdiction.

- Promote keen awareness of competitors\' activities to be able to maintain a safe leadership advantage in the field and share findings and strategies to the management team.

- Participate in development of marketing promotion plans in coordination with marketing department.

Operational (process) :

- Ensure that every store achieves its EBITA profit target as set in the annual operating plan.

- Direct the optimizing of Operations cost process to ensure profits without compromising quality, customer satisfaction, and value for money.

- Measure, control and enhance financial performance by utilizing Operational tools to measure and analyze trends of success and points of opportunities and making sure that objectives met or exceeded.

- Adheres to the customers get a consistent experience at all the stores & their complaints are timely tracked & addressed for closure.

- Ensure that standards of product quality, cleanliness and customer satisfaction observed and take proactive measures to ensure that all the operation procedures are meeting the standards.

- Encourages and motivates Operation Managers by developing competitive incentives schemes to drive and recognize superior financial, operational and customer performance.

- Conducts structured visits and audits to the are under his/her leadership.

Talent & Value (people) :

- Provide guidance, development, and training to assigned staff and encourage individual development.

- Communicate the business needs with the HR team to address the training programs needed to meet the business needs.

- Promote team Training & Development by encouraging participation of management and team.

- Identify team\'s strengths and proper development needs by conducting objective performance appraisals and providing coaching and feedback for the operation managers and chain managers within his area.

- Leads performance management processes for store teams.

- Active participation in the bench planning & the succession planning for all key positions within his area.

- Direct the projection process of proper staffing needs to support the business and define strategies to fulfil staffing gaps.

- Lead the Reward & Recognition culture and promote a great place to work by being involved in employees\' activities and events.

Customer Satisfaction (internal and external):

- Direct the customer relationships within his area.

- Ensure prompt and appropriate resolution of all Operational related complaints (Customer, Employees and Health & Safety) by overseeing and following up the status until resolved while escalating to the Brand Ops Head critical matters to avoid resulting into legal action.

Experience Essential / Desirable experience: Experience in related field and well-grounded in modern operational and business methods and techniques.

Skills and Abilities:

- Language skills: English, Hindi & local language (Oral/Written).

- IT Skills: Excellent MS Office.

Qualification :

- University degree

- Post graduate studies in business is preferable

Competencies Required :

- Customer First

- People management skill

- Effective Communication

- Reward & recognition

- Creative and innovative

- Organizational Impact

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