Job Description

Role Objectives

Oversee and manage the

operations of multiple hotel properties

within the assigned area. Ensure

consistent service excellence

and operational standards across all locations. Lead and mentor hotel managers, driving

team performance and customer satisfaction

. Optimize revenue, occupancy, and profitability while maintaining compliance with corporate policies.

Core Deliverables

Supervise and guide

Hotel Managers / Property Managers

across assigned locations. Monitor

front office, housekeeping, F&B, and guest services

for consistency. Review and control

budgets, costs, and P&L performance

for each property. Ensure

health, safety, hygiene, and licensing compliance

across all units. Conduct regular

audits, inspections, and performance reviews

. Address guest escalations at an area level and ensure long-term solutions. Drive

business growth strategies, marketing initiatives, and local promotions

. Implement training programs to enhance

service quality and staff development

. Prepare and present

area-level reports

on KPIs, revenue, occupancy, and guest satisfaction.

Skills Required

Mandatory:

Proven

leadership and multi-team management

skills Strong

communication, negotiation, and decision-making

abilities Deep understanding of

hotel operations across departments (FOH, BOH, F&B, Guest Services)

Customer-first mindset with strong

problem-solving and crisis management

skills

Preferred (Add-on):

Proficiency in

MS Office (Excel/Word/PowerPoint)

for reporting Knowledge of

PMS systems, hotel ERP, or CRM tools

Financial acumen for

budgeting, forecasting, and revenue management

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person