Job Description

Key Responsibilities

1. Business Growth & Profitability

Take full ownership of salon-level P&L across all assigned locations. Drive monthly revenue targets and control operational costs to ensure profitability. Analyze sales data, track KPIs, and implement strategies to increase average ticket size and customer retention. Identify new business opportunities and local marketing ideas to boost footfall.
2. Operational Excellence

Ensure smooth daily operations across all outlets under your supervision. Conduct regular audits to maintain hygiene, service quality, inventory accuracy, and compliance with brand SOPs. Implement standardized systems for appointment management, billing, and reporting. Coordinate with central teams for timely execution of campaigns, offers, and new initiatives.
3. Team Management & Training

Supervise Salon Managers and their teams, ensuring clear targets and performance monitoring. Build strong, motivated teams through regular reviews, skill assessments, and coaching. Identify training needs and coordinate with the Training Department for upskilling staff. Manage staffing plans, attendance, and ensure adherence to HR policies.
4. Customer Experience

Ensure superior client experience across all salons by enforcing service standards. Handle escalated customer issues promptly and professionally. Build local reputation and loyalty through consistent service delivery and feedback mechanisms.
5. Reporting & Compliance

Submit weekly and monthly performance reports to senior management. Ensure compliance with legal, safety, and brand guidelines across outlets. Act as the communication bridge between corporate teams and salon managers.
Key Requirements

Bachelor's degree in Business Administration, Hospitality, or related field (MBA preferred). 3+ years of experience in managing multiple retail or salon outlets. Proven track record of driving profitability and operational excellence. Strong leadership, analytical, and communication skills. Proficiency in MS Excel, reporting tools, and POS systems. Willingness to travel frequently between outlets.
What We Offer

Competitive salary with performance-based incentives. Opportunity to grow with a fast-scaling national salon brand. Professional work environment and structured career progression. Training and development programs.
Schedule: Full-time, 6 days a week

Location Preference: Candidates with prior experience in managing multi-location businesses in Hyderabad will be given preference.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person