Monitor daily operations of branches under your area.
Ensure branches follow all operational procedures and society guidelines.
Conduct regular branch visits and check staff discipline and performance.
2. Business Development
Support branches to achieve targets in deposits, loans, recovery, and new customer acquisition.
Assist in planning customer outreach programs and local marketing activities.
Identify new business opportunities in the area.
3. Loan & Recovery Management
Ensure proper loan processing, documentation, and verification.
Follow up on overdue accounts and support staff in recovery activities.
Monitor performance of gold loans, vehicle loans, and other loan products.
4. Staff Support & Training
Guide and support branch staff in day-to-day operations.
Identify training needs and help staff improve performance.
5. Compliance & Reporting
Ensure all branches maintain proper registers, records, and customer documentation.
Prepare and submit weekly/monthly area performance reports to management.
Ensure branches follow statutory and internal audit requirements.
6. Customer Service Monitoring
Ensure branches maintain a customer-friendly environment.
Address customer issues that are escalated from branch level and help resolve them quickly.
Skills & Requirements
Minimum 6 months experience in a relevant role (co-operative/banking/finance preferred).
Good communication, leadership, and problem-solving skills.
Ability to travel regularly within assigned areas.
Basic computer knowledge (MS Office, accounting software).
Preferred Qualifications
Graduation in any discipline.
Candidates with field experience and local area knowledge preferred.
Job Type: Full-time
Work Location: In person
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