Job Description

Retail Store Manager - Store Operations Management

Oversee the day-to-day operations of the bridal wear store. Ensure store cleanliness, organization, and presentation aligns with brand standards. Manage inventory of bridal dresses and accessories--track stock, rentals, returns, and damages. Monitor and ensure proper care, cleaning, and maintenance of garments.

2. Customer Experience & Sales

Deliver exceptional customer service, assisting brides-to-be in selecting, trying on, and renting their desired outfits. Schedule and manage bridal appointments efficiently. Understand customer needs and offer style suggestions tailored to individual preferences. Handle escalated customer concerns or complaints with professionalism.

3. Staff Supervision & Training

Hire, train, and supervise sales associates, stylists, and support staff. Create staff schedules and ensure adequate coverage during peak times (wedding seasons, weekends, etc.). Conduct regular performance evaluations and provide feedback and coaching.

4. Inventory & Merchandise Management

Track rented items and manage returns, late fees, damages, and deposits. Ensure all dresses are altered, cleaned, and stored properly after use. Collaborate with the procurement or design team to replenish stock or add trending styles. Manage sample sales and clearance of outdated stock.

5. Sales Targets & Reporting

Drive store performance to meet or exceed sales and rental targets. Generate and analyze daily, weekly, and monthly sales/rental reports. Monitor conversion rates, appointment bookings, and customer feedback.

6. Marketing & Promotions

Coordinate with marketing teams to run in-store promotions, trunk shows, and bridal events. Build partnerships with local wedding planners, venues, and vendors. Promote rental packages and seasonal offerings to increase customer interest.

7. Financial Oversight

Manage the store budget including expenses related to staffing, supplies, and maintenance. Handle cash register operations, POS transactions, and financial reporting. Ensure all financial practices follow company policies.

8. Compliance & Safety

Enforce company policies, procedures, and ethical guidelines. Ensure all safety, cleanliness, and hygiene standards are upheld. Maintain rental agreements and ensure legal compliance in customer contracts.

9. Technology & Systems

Utilize rental management software for bookings, inventory tracking, and customer communication. Ensure staff is trained on using POS and CRM systems.
Job Type: Full-time

Pay: ?45,000.00 - ?65,000.00 per month

Schedule:

Day shift
Supplemental Pay:

Commission pay
Work Location: In person

Expected Start Date: 25/07/2025