Job Description

DESCRIPTION
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of associates and hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance.
Hub Operations' workflow has four major components: Inbound - where the product is received from Vendors/ Other Hubs, putaway and made ready for picking; Picking & Sorting - where Orders dropped for downstream FCs are picked and sorted ; Outbound - where Order for downstream FCs are staged and dispatched; and ICQA: where stored inventory is counted and audited at defined frequency to ensure inventory quality.
Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
Key Job Elements:

• Support, mentor, and motivate your associates and hourly workforce

• Manage safety, quality, productivity, and respective workflow SLAs/ metrics

• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives

• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach

• Stand/walk for up to 12 hours during shifts

• Work in an environment where the noise level varies and can be loud

• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)

• Continuously climb and descend stairs (applies to sites with stairs)

IN GSF network is expanding every year, providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business' current openings.
Key job responsibilities
Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives.
Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals.
Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
Proactively identify and lead process improvement initiatives and Lean tools.
Measure performance, provide feedback, and hold team leads accountable for their performance.
Take proactive steps to ensure that best practices are shared across all departments, shifts and the network.
About the team
IN GSF Upstream Network comprises of 1P/ 3P specialty hubs and fulfilment centers which cater to varied requirements for Amazon India speed programs like SSD (Sub Same Day), Amazon Fresh (Scheduled Delivery) and Amazon Now (Quick Commerce service). HMH4 is a 1P hub which services Amazon Fresh FCs in West region.
BASIC QUALIFICATIONS
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
PREFERRED QUALIFICATIONS
- Experience managing a team of 20+ employees
- Experience with process improvements (Lean process, Kaizen, and/or Six Sigma)
- Excellent customer service, communication, and interpersonal skills
- A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
- Industry experience in: retail, F&B, military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production or distribution environments
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.