Job Description

Job Title: Area Manager

Brand: My Coffee Co.

Location: Gurugram, Haryana, India (On-site)

Experience Required: 4-5 years in the Food & Beverage / Hospitality industry

About My Coffee Co.

My Coffee Co. is a growing brand dedicated to delivering premium coffee experiences across India. We combine passion, innovation, and authenticity in every cup. As we expand, we are looking for passionate leaders to help manage and scale our retail presence across key locations.

Job Summary

The Area Manager will oversee operations, team performance, customer satisfaction, and business development across multiple outlets within a designated region. This role is pivotal in ensuring brand standards, driving sales, maintaining operational excellence, and developing future leaders within the stores.

Key Responsibilities

Outlet Operations Management

Monitor daily operations across multiple stores to ensure adherence to SOPs, hygiene, and safety standards.

Conduct regular audits and surprise checks to maintain operational discipline.

Ensure consistent implementation of company policies and procedures across outlets.

Team Leadership & Training

Recruit, train, mentor, and manage store managers and their teams.

Build a performance-driven culture by setting clear KPIs and conducting regular performance reviews.

Identify high-potential employees and support their career development.

Customer Experience

Ensure high levels of customer satisfaction by enforcing quality service standards.

Handle escalated customer concerns promptly and professionally.

Drive initiatives to improve customer engagement and brand loyalty.

Sales & Business Development

Drive revenue growth through strategic planning, local marketing initiatives, and customer engagement.

Identify and recommend potential areas for new store openings.

Work closely with marketing teams to execute regional promotions and campaigns.

Inventory & Cost Control

Oversee stock levels, procurement planning, and wastage control across outlets.

Ensure effective inventory management to minimize losses and stock variance.

Analyze P&L statements and cost structures to maintain and improve profitability.

Reporting & Coordination

Prepare and share regular performance reports with senior management.

Analyze operational and financial data to support business decisions.

Liaise with central support teams such as HR, Marketing, Finance, and Supply Chain for smooth functioning.

Key Requirements

Proven experience as an Area Manager or in a similar role within F&B, QSR, or hospitality chains.

Strong leadership, interpersonal, and communication skills.

Ability to manage multiple locations and teams efficiently.

Analytical mindset with familiarity in budgeting, P&L management, and performance metrics.

Willingness to travel frequently within the assigned region.

Bachelor's degree in Hospitality, Business Administration, or a related field.

Job Types: Full-time, Permanent

Pay: ₹15,306.02 - ₹30,000.00 per month

Work Location: In person