Job Description

Job Requirements
Job Purpose: The Area Collection Manager is responsible for managing a team and coordinating operational recovery activities for a credit portfolio within an assigned territory. This includes administering corporate policies and procedures to minimize front-end delinquencies. The role involves close collaboration with the legal team to obtain sound legal advice for managing delinquencies. The role bearer holds end-to-end responsibility for collections in the allocated area, contributing to the broader organizational objectives of the bank. This is a critical role with direct impact on the financial institution's budget planning.
Primary Responsibilities:

• Manage collections for specific products within the assigned area.
• Ensure collection efficiency and control the cost of collections.
• Track and control delinquency bucket-wise and DPD-wise, with a focus on non-starters.
• Review account allocations and set collection targets by bucket for agencies and in-house teams.
• Follow up regularly with defaulting customers through a dedicated team.
• Ensure adherence to legal guidelines by collection agencies and executives.
• Monitor productivity by setting parameters for in-house teams, agencies, and collection executives, and review performance daily.
• Ensure adequate 'Feet on Street' availability area-wise, bucket-wise, and segment-wise.
• Drive the agencies and FOS to attain the monthly/quarterly and annual targets laid down by the Bank
• Scouting and empanelment of new agencies/CPs and nurturing them
• Give ground support to the Debt managers working under him
• Report any unethical practices to his superiors

Secondary Responsibilities:

• Conduct detailed background and reference checks for appointed agencies and DCTs and evaluate them continuously.
• Collaborate with the legal team to initiate legal action on specified cases.
• Build relationships with key clients to ensure timely collections.
• Determine suitable tactics and strategies for timely collections.
• Build relationships with key clients to ensure timely collections.

Education:

• Graduate - Any graduate

Experience:

• Minimum of 5 years of experience in collections.

Skills Required