Key Responsibilities
? Lead, manage, and monitor a team of Collection Executives, and Field
Agencies to ensure timely collections.
? Allocate collection portfolios to team members and ensure optimal manpower
utilization.
? Monitor daily field and tele-calling performance; provide actionable feedback and
performance insights.
? Conduct regular review meetings with field agencies to ensure target achievement and
adherence to compliance.
? Collaborate with vendors and agencies to enhance performance through training,
feedback, and joint field visits.
? Ensure quality customer interactions and resolution of escalations related to collections.
? Provide regular updates and reporting to senior management on collection performance
and team metrics.
Job Type: Full-time
Pay: ?600,000.00 - ?650,000.00 per year
Work Location: In person
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