Job Description

About the company

-TVS Motor Company is a reputed two and three-wheeler manufacturer globally, championing progress through Mobility with a focus on sustainability. Rooted in our 100-year legacy of Trust, Value, and Passion for Customers and Exactness, we take pride in making internationally aspirational products of the highest quality through innovative and sustainable processes. The Company was started in 1979 as the flagship brand of TVS Group, which was founded by T.V. Sundaram lyengar. Under the persistence and diligent leadership of the Chairman Emeritus, Venu Srinivasan, the company has become the largest member of the TVS Group in terms of size and turnover. Prof Sir Ralf Dieter Speth, Chairman, TVS Motor Company and Sudarshan Venu, Managing Director, TVS Motor Company are forging a bright path for the future of the company.


Today, TVS Motor is present in 80+ countries and has over 50million happy customers in India. The Company also has strong socially responsible focus and supports the Srinivasan Services Trust to carry out numerous sustainable initiatives to positively contribute to the lives of communities across regions.

Group Company:

TVS Motor Company

Designation:

Area After Sales Manager (2W)

Grade: B2-C1

Position description:

To provide after sales support to dealers for premium ICE products in TVS premium network, in terms of network, manpower & processes.

Primary Responsibilities:

1. Readiness of new network in zone in terms of infrastructure, manpower & service process.

2. Ensure Hiring of manpower at dealership as per set standards and ensuring competency through training. Keeping attrition in check through motivational campaigns.

3. Dealers visit for constant process improvement at dealership and technical feedback to Norton India - Usage and adoption of digital tools, ensuring CX journey, driving NPS/NSS and process scores.

4. Provide OJT to technician and SA on all product bulletins, usage of special tools and diagnostic tool during service of the vehicle.

5. Drive product campaigns on war foot basis. Also execute service promotional activities at dealerships

6. Hand Holding of new dealers or at the time of new launches; support to old dealers.

7. Drive Norton global strategy initiatives (Concierge app, etc) at premium network. Run integrated campaigns at premium network along with ASM-Sales

8. Drive customer care KPIs - Reduction in CC/10K at responsible premium network dealerships, carry forward ratio and closure of pending complaints @ premium network

9. Lead a team of Relationship managers in field to provide best-in-segment service experience to our flagship customers

10. Drive parts business ensuring adequate availability of parts & oil at dealership and troubleshoot situations related to parts availability

Requirement:

Degree in mechanical / Automobile.

Knowledge of automobile instrumentation / mechatronics preferred.

7 to 9 years of experience in Service with 2-3 of high end / premium bikes / premium cars

Traits: Bike enthusiastic, Teamwork, Diplomacy & Tact, Customer Focus, outspoken, learning & training enthusiastic, people centric, extroverted

Job Snapshot

Updated Date
05-12-2025
Job ID
JOB ID_03715
Section
Office of Chairman Emeritus
Location
Maharashtra, Pune, Maharashtra, India
Experience
7 - 9 Years
Employee Type
White Collar
Employee Sub Type
White Collar - Regular