Job Description

: : As part of Oracle\'s Global Network Engineering organization, you will be responsible for the delivery of Cloud Services to Oracle\'s businesses worldwide, these services include the management and delivery of network infrastructure. You will be a member of the Global Network Operations Center Team, which acts as a front-line for physical network issues supporting 24x7x365 in the Bangalore and Noida location. GNOC is responsible for handling incidents and performing breakfix changes that include decommissioning of the network devices to maintain and optimize operations for the physical network infrastructure. In this role, you will: Identifying actionable incidents using a monitoring system, strong analytical problem-solving skills to mitigate network events/incidents and follow up on routine RCA, coordinating with support teams and vendors (TAC) Join major events/incidents calls, use technical and analytical skills to resolve network issues that impact Oracle customer/service, coordinate with SMEs, provide root cause analysis Executing network changes following the defined Oracle change management process that includes break-fix changes, upgrades, and decommissioning of the network devices Working with multiple support teams during incident calls, coordination with SMEs, providing root cause analysis and corrective actions Maintain records of equipment failure and liaise with engineers and suppliers as necessary Work with a world-class team located across the world - the \'Oracle Global Network Operations\' team who supports the network infrastructure environment Desired Qualifications Have worked with large enterprise network infrastructure supporting 24/7 and willing to work in rotational shifts in a network operations role 2 to 5 years of hands-on experience supporting network technologies, especially Juniper, Cisco (Nexus and Catalyst), Juniper SRX firewalls, and F5 load balancers. Proficient knowledge in routing protocol (e.g. OSPF, BGP), switching, firewall and load balancer. Possess analytical skills in resolving network issues with advanced troubleshooting and coordination with onsite support teams and vendors Experience in using monitoring tools to assist with incident management to identify actionable incidents Experience in executing medium/complex network changes, along with change requests from service teams in a large enterprise network as per established change management policy Strong analytical problem-solving skills, technical knowledge of client/server, and Internet concepts and techniques Excellent oral and written technical and interpersonal communication skills, Highly motivated, and self-starter Cisco and Juniper certifications desired

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