Job Description

Project Role : Architecture Assessment Lead
Project Role Description : Leads the execution of architecture assessments for all relevant aspects (ex., infrastructure, platform, application, data, and process). Defines the assessment scope and gains client agreement. Leads and describes the discovery assessment and provides the recommendation to address weaknesses and opportunities.
Must have skills : Oracle Engagement Cloud - Service
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an Architecture Assessment Lead, you will be responsible for leading the execution of architecture assessments across various dimensions, including infrastructure, platform, application, data, and process. Your typical day will involve defining the assessment scope, engaging with clients to gain agreement, conducting discovery assessments, and providing insightful recommendations to address identified weaknesses and opportunities within the architecture landscape. You will collaborate with diverse teams to ensure a comprehensive understanding of the architecture and its alignment with business objectives, ultimately driving improvements and strategic initiatives. Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate workshops and discussions to gather requirements and insights from stakeholders. - Develop and present detailed reports and recommendations based on assessment findings. Professional & Technical Skills: - Must Have Skills: Proficiency in Oracle Engagement Cloud - Service. - Strong knowledge on Service Request, Account, Contact Management, Omni Channel Routing, Configure Notifications and Chat functionality, Analytics and Knowledge Management, Security Setup, Integrations and Extensions, App composer, Page Composer, Groovy, SLA Configurator, Digital Customer Service, Reports, SOAP/REST APIs - Ability to analyze complex systems and identify areas for improvement. - Familiarity with data governance and management practices. Additional Information: - The candidate should have minimum 7.5 years of experience in Oracle Engagement Cloud - Service. - This position is based in Mumbai. - A 15 years full time education is required.
15 years full time education
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