Job Description

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!The OpportunityFICOs Product and Technology organization is seeking skillful and experienced Architectural Service Managers to successfully collaborate with various stakeholders to gather, understand, collate, and prioritize requirements. ASMs own and actively manage the backlog for their service grouping, and are experienced, skillful facilitators and cross-functional leaders. Senior Director, Architectural Service ManagementWhat Youll ContributeThe ASM will be responsible for collecting and normalizing the requirements into engineering backlog and for meeting all stakeholder needs to the business priorities established as part of the monthly and quarterly cadence.Requirements Gathering and Prioritization: Work closely with stakeholders to gather and prioritize requirements for core Platform services. Define user stories, feature specifications, and acceptance criteria to ensure that the development team understands what needs to be built.Product Backlog Management: Own and manage the product backlog, including prioritizing features, refining user stories, and maintaining a balance between short-term and long-term goals. Ensure that the backlog reflects the most valuable and important items to be worked on by the development team as aligned to the business priorities.Collaboration with Development Team: Work closely with the development team throughout the development process, providing guidance, clarification, and feedback on product requirements. Collaborate on sprint planning, review work in progress, and accept completed features based on predefined acceptance criteria.Cross-Functional Leadership: Collaborate with cross-functional teams, including design, engineering, marketing, sales, and support, to ensure alignment and coordination across departments. Act as a bridge between technical and non-technical stakeholders, facilitating communication and ensuring that everyone is aligned with the product functionality and targets.Priority Management: Work closely with ASM Leads on assigning stories and tasks to resources and optimize productivity based on skillsets and availability.Productivity: Monitor completion of stories, generate reports, analyze individual, team productivity, and identify productivity issues, identify remedial actions, and work closely with Engineering Managers to take actions.Resource Management: Coordinate with ASM Leads and Engineering Managers on resource and skill set needs based on ASM requirements and target deliverables.Scrum Management: Facilitate planning and deliverables, support execution, optimize productivity with close monitoring of task completion, sequence of tasks and course correction as needed within Sprints.Clearly document and communicate requirements as Epics and Stories in standard, common formatPrioritize and actively manage backlog to ensure right-sized and right priority items are understood and developed by engineeringCreate, manage, and communicate release schedules and scope to various stakeholdersAct like an owner as the primary resource for the engineering teams to support them on dependency management, manage constraints, tradeoffs, and impediments to timely deliverablesCreate and maintain active and future development plans in well-structured Epic and Stories with good data quality and data-driven Sprint assignmentsCreate, maintain, and communicate reports and summary analysis around priority management, productivity monitoring, resource management, and scrum managementWhat Were SeekingBachelor's degree in computer science or related field and/or equivalent experienceCustomer-driven requirements and technical acumenCurious thinkingClear and concise communicationBias for actionPrecise attention to detailProductive collaborationEffective facilitationOpenness to receiving and giving growth-oriented and recognition feedbackFeedback loop that informs continuous learning and improvementEffective product/service owner experience is requiredOur Offer to YouAn inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.Why Make a Move to FICO?At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today Big Data analytics. Youll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring xe2x80x94 FICOxc2xae Scores are used by 90 of the top 100 US lenders.

• Fraud Detection and Security xe2x80x94 4 billion payment cards globally are protected by FICO fraud systems.

• Lending xe2x80x94 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICOs solutions, placing us among the worlds top 100 software companies by revenue. We help many of the worlds largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people just like you who thrive on the collaboration and innovation thats nurtured by a diverse and inclusive environment. Well provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!Learn more about how you can fulfil your potential atFICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and were proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they dont meet all stated qualifications. While our qualifications are clearly related to role success, each candidates profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.Information submitted with your application is subject to the FICO Privacy policy at

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