Job Description

Job summary

We are seeking a skilled Architect with 2 to 5 years of experience to join our team. The ideal candidate will have expertise in Service Now Service Desk Incident Management AI-enabled chatbots and Change Lifecycle Management. This hybrid role offers the opportunity to work on innovative projects in a day shift environment with no travel required.

Responsibilities

Design and implement robust Service Now solutions to enhance operational efficiency and streamline processes. Oversee the integration of AI-enabled chatbots to improve customer interaction and support services. Manage and optimize the Service Desk operations to ensure timely resolution of incidents and requests. Develop and maintain incident management protocols to minimize downtime and enhance service reliability. Collaborate with cross-functional teams to ensure seamless change lifecycle management and process improvements. Provide technical guidance and support for the deployment and maintenance of Service Now applications. Analyze and resolve complex technical issues related to Service Desk and Incident Management systems. Coordinate with stakeholders to gather requirements and deliver tailored solutions that meet business needs. Monitor system performance and implement enhancements to improve user experience and system efficiency. Ensure compliance with industry standards and best practices in all technical implementations. Drive innovation by exploring new technologies and methodologies to enhance service delivery. Document and maintain comprehensive records of system configurations changes and incident resolutions. Facilitate training sessions and workshops to empower team members with the necessary skills and knowledge.

Qualifications

Possess a strong understanding of Service Now and its application in enterprise environments. Demonstrate proficiency in managing Service Desk operations and incident management processes. Have experience with AI-enabled chatbots and their integration into service platforms. Exhibit knowledge of change lifecycle management and its impact on business operations. Show capability in troubleshooting and resolving technical issues efficiently. Display excellent communication skills to collaborate effectively with diverse teams. * Hold a relevant degree in Information Technology or a related field.