Job Description

Company Description
Global Service Center (GSC) operating from Chennai, India, is a part of CHQ - IS supporting Expeditors Information Services. GSC started with 6 employees now we are 540+ employees today delivering world class Information services globally. This Strategic Center's plays a vital role in delivering value to our people, business and customers. We will continue to deliver services as we continue to grow responsibly in the coming years.
Expeditors is a global logistics company headquartered in Seattle, Washington. As 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

SUMMARY
The Architect, Operational Experience is responsible for driving architectural initiatives for Strategic Investments within Operational Experience Portfolio in order to deliver business outcomes. We are seeking a highly experienced and visionary Technical Architect to design, oversee, and guide the implementation of robust, scalable, and secure technical solutions that align with our business objectives. The Technical Architect will be a critical bridge between business requirements and technical execution, providing leadership, technical expertise, and strategic direction to development teams and stakeholders. This architect provides guidance and is responsible for aligning the technical work of OXP Portfolio and enterprise strategic direction related to development and delivery of technology stacks, interoperability, API's, and deployment strategies. This role requires a deep understanding of modern architectural patterns, software development best practices, and emerging technologies, combined with excellent communication and leadership skills. The ideal candidate will be passionate about building resilient systems and fostering a culture of technical excellence.
KEY RESPONSIBILITIES

• Architectural Design & Strategy:

• Lead the design and evolution of technical architecture for new and existing systems, ensuring alignment with business goals, industry best practices, and future scalability.
• Define architectural patterns, principles, and standards, and ensure their consistent application across projects and teams.
• Evaluate and select appropriate technologies, frameworks, and tools, making well-reasoned recommendations based on technical fit, cost, and maintainability.
• Develop detailed architecture blueprints, technical specifications, and system diagrams.
• Influencing common modeling, design, and coding practices
• Technical Leadership & Guidance:

• Provide technical leadership, mentorship, and guidance to software development teams, fostering a culture of high performance and continuous improvement.
• Conduct technical reviews (code, design, architecture) to ensure adherence to architectural standards, quality, security, and performance.
• Troubleshoot complex technical issues and provide expert-level support and solutions to development teams.
• Stay abreast of emerging technologies, industry trends, and architectural patterns, recommending proactive adoption where beneficial.
• Synchronizing the following disciplines across solutions whenever applicable: System and data security, quality production infrastructure, user experience (Lean UX), scalability, performance, and other Nonfunctional Requirements (NFRs)
• Stakeholder Collaboration:

• Collaborate closely with product managers, business analysts, project managers, and other stakeholders to understand business requirements and translate them into actionable technical designs.
• Effectively communicate complex technical concepts and architectural decisions to both technical and non-technical audiences.
• Act as a key technical liaison for external partners and vendors.
• System Performance & Security:

• Ensure that architectural designs prioritize system performance, reliability, security, and maintainability.
• Implement and advocate for security best practices throughout the software development lifecycle.
• Design for high availability, disaster recovery, and efficient resource utilization.
• Continuous Improvement:

• Champion DevOps principles and practices (CI/CD, automation, infrastructure as code) to streamline development and deployment processes.
• Contribute to the continuous improvement of engineering practices, tools, and methodologies.
• Promoting Continuous Delivery Pipeline and DevOps capabilities

• Personal and professional alignment with Expeditors culture and ten critical success factors
• Proven experience as a logistics and technology oriented leader
• Strong leadership, communication, and execution capabilities
• Experienced problem solver, strong collaborator and able to provide clarity around complex topics
• Experience with DevSecOps, Lean, Agile and the Scaled Agile Framework (SAFe)
• Assertive personality, interpersonal, action and outcome driven leadership
• Ability to actively inspire, coach, mentor and motivate
• Ability to promote autonomy, mastery and purpose, through empowerment and creating leaders

• BA/BS Computer Science, MIS, or related degree preferred
• Global logistics/Supply chain business knowledge (minimum 5 years of experience)
• Experience in a technical role such as systems/data/business analysis, project management, or software development (1 year minimum)

• Senior Manager, Information Services, Operational Experience

• Paid Vacation, Holiday
• Health Plan: Medical Insurance
• Employee Stock Purchase Plan
• Training and Education Programs
• Unlimited opportunities for career advancement