Job Description

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Role Proficiency: Review design and optimize applications transforming into scalable solutions in ERP/CRM systems

Outcomes: * Select appropriate technical options for development such as reusing improving or reconfiguration of existing components.

• Identify the problem patterns and improve the technical design of the application/system
• Optimizes efficiency cost and quality.
• Interpret the application/feature/component design to develop the same in accordance with specifications.
• Validate results with user representatives integrates and commissions the overall solution.
• Influence and improve customer satisfaction through effects like (but not limited to) offering suggestions for code refactoring and for improvements in business processes completing sprint deliverables ahead of time helping client architects and product owners by way of design suggestions and/or explaining functionality to business stakeholders etc.
• Influence and improve employee engagement within the project teams
• Learn and implement newly released technology features wherever possible.
• Attend industry/technology specific conferences (if any) and share knowledge with the team.
• Conduct peer reviews and demand high quality standards from the reviewed deliverables.
• Contribute to ERP/CRM Practice related activities like (but not limited to) assembling content for case studies contributing to reusability coordinating internal seminars and conducting knowledge sharing sessions during organizing sessions and participating in hackathons etc.
• Conduct technical assessments for hiring candidates in architect/lead roles.
• Review design and ensure adoption of industry best practices
• Design execute and maintain business domain solution architecture
• Guide and review technical delivery by internal teams
• Resolve delivery and design issues. Own the design of a complex module for projects of the following nature: architecture enhancements/mid-sized development projects/maintenance projects
• Serve as technology and process expert
• Use expertise and skills in enterprise solutions technologies to develop/enhance the ERP/CRM Practice.

Measures of Outcomes: * Number of applicable technical/domain certifications completed

• Adherence to process and standards (coding standards)
• Number of mandatory trainings (industry/technology specific trainings UST mandatory trainings) completed
• Adherence to schedule and timelines
• Number of technical sessions conducted within Practice for the benefit of peers and team members.
• Number of RFPs and estimations prepared in ERP/CRM Practice
• Number of Practice members guided to expand their technical knowledge in specific areas apart from their assigned work.
• Contribute to technology capability development (e.g. Training Webinars Blogs)
• Customer feedback on overall project implementation quality (zero technology related escalations)
• Business Development (number of proposals contributed to as applicable)
• Number of technology specific communities in which the role holder is active

Outputs Expected: Solution Definition & Design: * Define Architecture for mid-sized type of project.

• Design the technical framework and implement the same.

• Identify and conduct design of complex sub-components /module in collaboration with project team

architects and client SME.

• Present the detailed design documents to relevant stakeholders and seek feedback.

• Undertake project specific Proof of Concepts activities to validate technical feasibility with guidance from the Solution Architect.

• Carry out best optimized solution and resolve performance issues.

• Support the team in the design of functional modules and review the deliverables.

• Conduct code reviews.

Interface with Customer: * Clarify requirements and provide guidance to development team.

• Present design options to customers.

• Implementation reviews with stakeholders.

• Work closely with customer architects for finalizing design.

• Proactively influence customer thought process

Assists others in resolving complex technical problems: * Manage all aspects of problem management

investigating the root cause of problems and recommends SMART (specific
measurable
achievable
realistic
timely) solutions
Development and review of Standards & Documentation: * Maintenance of software process improvement activities and communicate them to a range of individuals

teams and other entities.
Domain relevance: * Advise software developers on design and development of feature / component with deeper understanding of the business problem being addressed for the client.

• Learn more about the customer domain and identify opportunities to provide value additions to customers.

• Complete relevant domain certifications

Requirement gathering and Analysis: * Understand functional and non-functional requirements.

• Collect non-functional requirements (such as response time

throughput numbers
user load
etc.) through discussions with SMEs
business users.

• Identify technical aspects as part of story definition

especially at an architecture / component level.
Project Management Support: * Share technical inputs from Agile/project planning perspective with SCRUM Master / Project Manager.

• Help SCRUM Masters / project managers to understand the technical risks and come-up with mitigation strategies.

• Help developers overcome technical challenges.

Technology Consulting: * Analysis of technology landscape

process
tools based on project objectives.
Business and Technical Research: * Understand application architecture and its criticality to analyze and assess tools (internal/external) on specific parameters.

• Understand application architecture and its criticality to Support Architect/Sr. Architect in drafting recommendations based on findings of Proof Of Concept.

• Understand application architecture and its criticality to analyze and identify new developments in existing technologies (e.g. methodologies

frameworks
accelerators
etc.)

• Understand application architecture and its criticality in documenting these new developments (e.g. report

white paper
national/ international publications) in order to build team capabilities.
Project Estimation: * Provide support for project estimations of business proposals and support sprint level / component level estimates.

• Articulate estimation methodology

module level estimations for more standard projects with focus on effort estimation alone
Proposal Development: * Contribute to proposal development of small to medium size projects from technology/architecture perspective

Knowledge Management & Capability Development: * Conduct technical trainings/ webinars to impart knowledge to relevant application development/ project teams.

• Create collaterals (e.g. case study

business value documents
summary
etc.)

• Gain industry standard certifications on technology and architecture consulting.

• Contribute to knowledge repository and tools.

• Create reference architecture model

reusable design patterns and reusable components from the project.
Process Improvements / Delivery Excellence: * Identify avenues to improve project delivery parameters (e.g. productivity

efficiency
process
security
etc.) by leveraging tools
automation
etc.

• Understand various technical tools used in the project to improve efficiency and productivity.

Skill Examples: * Proactively identifying solutions for technical issues

• Ability to maintain technical evaluation procedures
• Ability to estimate project effort based on the requirements
• Perform and evaluate test results against product specifications
• Break down complex problems into logical components
• Interface with other teams designers and other parallel practices
• Set goals for self and team. Provide feedback for team members
• Create and articulate impactful technical presentations
• Follow high level of business etiquette in emails and other business communication
• Drive conference calls with customers and answer customer questions
• Ability to work under pressure determine dependencies risks facilitate planning while handling multiple tasks.
• Build confidence with customers by meeting the deliverables in time with quality.
• Software Development Process Tools & Techniques: Demonstrates thorough knowledge of end to end SDLC process (Agile and Traditional) SDLC methodology programming principles tools best practices (refactoring code code package etc.)
• Estimation and Resource Planning: Specialized knowledge in estimation and resource planning techniques (e.g. TCP estimation model case based scenario-based estimation work breakdown structure estimation etc.)
• Requirement Gathering and Analysis: Applies specialized knowledge of requirements gathering for (non-functional) requirements analysis for functional and non-functional requirement analysis tools (such as functional flow diagrams activity diagrams blueprint storyboard) techniques (such as business analysis process mapping etc.) and requirements management tools (such as MS Excel) and basic knowledge of functional requirements gathering

Knowledge Examples: * Familiar with new features of ERP/CRM eco system and design solutions based on these advanced features.

• Focus on performance improvement and security aspects of overall application.
• Functional and technical designing of various ERP/CRM cloud platform features and automations.
• Thorough knowledge of coding best practices and understanding the limitations of Apex coding
• Experience in integrating ERP/CRM with external systems using SOAP API REST API etc.
• Understanding of Google APIs JQuery/any other java-script framework technology specific mobile development (if applicable) Analytics etc
• Experience working in Agile methodology.
• Deep knowledge of architecting solutions and applications on cloud-based infrastructures.

Additional Comments:

• Create business solutions by applying your knowledge to solve problems in complicated industries like manufacturing, oil and gas, energy, retail, finance, Automotive, Utility & transportation. . 5 years of Microsoft Dynamics 365 Customer Engagement (CRM) implementation experience (including guiding the design, configuration and testing of core Dynamics 365 CRM modules, and hands-on configuration of the Dynamics 365 CRM application) and 3 full lifecycle Dynamics 365 CRM implementations experience are key to this role. . Responsible for consulting on Dynamics 365 CRM engagements including developing the Solution Blueprint of Dynamics 365 CRM, implementation, upgrade, and/or extension of existing applications. . Effective client-facing interpersonal skills; comfortable and effective acting as liaison between multiple technology groups and representing groups in large scale meetings. . Ability to quickly develop and maintain a high level of knowledge on CRM products and remain expert on current product capabilities. Strong initiative, customer-service orientation, and commitment to insuring timely, quality solutions to customer issues. . Ability to recognize billable opportunities and secure other remote or custom development work Demonstrates excellent written and verbal communication skills. . Assists the functional resources/business analysts with requirements gathering and provides design guidance for mid to large sized Dynamics 365 (CRM) projects. . Facilitates discussions with business and technical stakeholders to extract critical business requirements and present a technical vision and solutions in the form of software products, customizations, and integrations to meet those needs within Dynamics 365 (CRM). . Deep knowledge of the Dynamics CRM, Customer Engagement, USD, Interactive Service Hub, Field Service and Portals. Strong understanding of when to use of native features and when it is appropriate to use custom development.