Job Description

9 - 12 Years
1 Opening
Trivandrum

Role description

Job Title: Salesforce Business Analyst

Experience Range:

Total Experience:

9 to 12 years

Relevant Experience:

Minimum 3 years as a

Business Analyst

or

Consultant

within

Salesforce ecosystems

Hiring Location:

[Specify Location - e.g., Bangalore / Pune / Hyderabad / Gurgaon / Chennai / Noida/Trivandrum

Role Overview:

The

Salesforce Business Analyst / Consultant

plays a pivotal role in bridging the gap between business requirements and technical implementation on the

Salesforce platform

. The individual will collaborate with business stakeholders and technical teams to gather requirements, design scalable solutions, and ensure successful system delivery. This role combines business process understanding with Salesforce product expertise to enhance organizational efficiency and drive digital transformation.

Key Responsibilities:

Gather and document

business requirements

through stakeholder discussions, workshops, and interviews. Analyze

current business processes

and identify opportunities for automation and Salesforce-driven improvements. Translate business needs into

functional specifications

,

user stories

, and

acceptance criteria

. Collaborate closely with

Salesforce administrators, developers, and architects

to design scalable and effective solutions. Create, present, and maintain

documentation

, ensuring stakeholder feedback and formal sign-off. Support

system testing

by preparing test cases, conducting test reviews, and coordinating

UAT

. Deliver

user training

, create training materials, and drive Salesforce adoption across teams. Act as a

liaison

between business users and technical teams to ensure alignment on project deliverables. Monitor

system performance

, troubleshoot issues, and recommend enhancements. Stay updated with

Salesforce releases, new features

, and

best practices

to advise on continuous improvement strategies.

Must Have Skills:

3+ years

of experience as a

Salesforce Business Analyst

or

Salesforce Consultant

. Strong understanding of

Salesforce products

such as

Sales Cloud

,

Service Cloud

, and

Experience Cloud

. Proven ability to

gather, analyze, and document

business and technical requirements. Experience in creating

process maps

,

user stories

,

functional specs

, and

system documentation

. Solid understanding of

Salesforce architecture, capabilities, and data model

. Excellent

communication, stakeholder management

, and

presentation skills

. Experience in supporting

testing processes

, including

test case design

and

UAT coordination

. Strong

problem-solving and analytical thinking

with a focus on scalable, best-practice solutions. Familiarity with

Agile/Scrum methodologies

and iterative delivery processes.

Educational Qualification:

Bachelor's degree in Business, Information Systems, Computer Science, or a related field.

Certifications (Mandatory):

+ Salesforce Certified

Business Analyst

+ Salesforce

Administrator Certification (ADM 201)

Good to Have Skills:

Exposure to

Apex

,

Visualforce

, or other Salesforce customization features (for functional understanding). Additional Salesforce Certifications such as: +

Platform App Builder

+

Sales Cloud Consultant

/

Service Cloud Consultant

Experience working on

cross-cloud implementations

or

Salesforce integrations

. Familiarity with

data analysis tools

,

reporting

, or

dashboard creation

in Salesforce. Knowledge of

third-party integrations

or

AppExchange products

.

Key Attributes:

Strong business acumen with a passion for technology-driven solutions. Excellent interpersonal and stakeholder engagement skills. Ability to balance

business needs and technical feasibility

. Proactive, detail-oriented, and capable of managing multiple priorities.

About UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact--touching billions of lives in the process.