Job Description

Job Title

: Arabic Telecalling Executive

Industry

: Healthcare

Experience

: 1-5 years

Language Requirement

: Fluent in Arabic and English

Other Preferences

: Marketing background and valid driving license preferred

Key Job Roles & Responsibilities: 1.

Telecalling & Customer Engagement

Make outbound calls to prospective and existing clients in Arabic. Respond to inbound calls and resolve customer queries effectively. Explain products/services clearly and convincingly to Arabic-speaking clients. Follow up on leads generated through marketing campaigns, referrals, or online inquiries.
2.

Sales & Lead Conversion

Persuade potential customers to purchase or subscribe to services. Convert inquiries into actual sales by building trust and rapport. Meet or exceed daily/weekly/monthly call and conversion targets.
3.

Marketing & Promotion Support

Assist the marketing team in running campaigns, promotions, and events. Collect customer feedback and report market trends to the marketing department. Coordinate with the digital marketing team to ensure messaging aligns with client needs.
4.

Database & CRM Management

Maintain accurate records of customer details, interactions, and outcomes in CRM. Update databases regularly and ensure data privacy and accuracy.
5.

Field Support

Visit clients or attend meetings when necessary. Deliver marketing materials or conduct on-site customer verifications or demos.
6.

Customer Relationship Management

Build and maintain positive relationships with clients to encourage repeat business. Address any post-sale queries or complaints and coordinate with internal teams.
7.

Reporting

Prepare daily/weekly reports on call status, feedback, lead conversions, etc. Share customer insights with the sales/marketing team for continuous improvement.

Skills Required

:

Fluency in Arabic (spoken & written) and English is preferred. Strong verbal communication and persuasion skills. Familiarity with CRM tools and Microsoft Office. Basic understanding of sales and marketing strategies. Good time management and organizational skills.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Food provided
Ability to commute/relocate:

Muvattupuzha, Kerala: Reliably commute or planning to relocate before starting work (Required)
Language:

Arabic (Required) English (Required)
Work Location: In person