Job Description

Job Title: Outbound Soft Collection Agent

Shift Timing: 8:00 AM - 6:00 PM UAE Time (9-hour shift including 1-hour break)

Work Days: 5-6 days per week

Location: Bhopal

Reporting To: Operations Manager / Team Lead

Job Overview:

We are urgently hiring 10 Outbound Soft Collection Agents with proficiency in Arabic, English (B2 level), and Hindi to support a high-priority client project. This role involves making outbound calls to remind and assist customers with pending payments in a courteous, professional manner.

Key Responsibilities:

Conduct outbound calls for soft collection reminders in Arabic, English, and Hindi.o Maintain a courteous and professional tone on all customer interactions. Record and update call outcomes and customer feedback accurately. Escalate any complex issues to the management support team as necessary. Follow pre-defined scripts and compliance guidelines. Collaborate with the team and attend regular briefings as scheduled.
Requirements:

Languages: Must be fluent in Arabic, English (B2 or above), and Hindi.o Prior experience in customer service, tele calling, or collections preferred. Strong communication and negotiation skills. Ability to multitask and maintain attention to detail. Tech-savvy; ability to use standard communication tools
.o Must have access to a quiet working environment.

What We're Looking For: Fluency in one or more of the listed languages Strong communication skills Willingness to work in Bhopal Experience preferred, but freshers can also apply

Apply Now!

Contact: 8319635419, Email: Hr.intern@avyaanmgmt.com

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