Job Description

Position Summary: The AR Collections Specialist for DISA is responsible for all aspects of the collections process; including contacting customers for payment in US; following-up; resolving payment or any billing issues. The AR Collections Specialist works with multiple internal teams (e.g.; Account Management; Account Receivable; Client Services) to achieve objectives.

Provide administrative assistance to the reporting manager/team and support for special projects.

Activities of the AR Collections Specialist also include developing knowledge of the department; company and industry; managing an assigned portfolio of customers; facilitating collection processes; working closely with Account Management to coordinate the proper course of action; facilitating the write-off process for delinquent AR; participating in organizational activities; and representing DISA within the industry.

Essential functions and responsibilities:

Meet daily collection contact requirement as defined by Supervisor. Identifies delinquent accounts and works to resolve issues timely. Reviews status of delinquent accounts and initiates collection action by contacting each customer for payment. Contacts assigned clients at least once a week through phone, email, or mail to collect payment, determine the reason for overdue payments. Perform skip tracing to locate customer information that has not been provided; and placing follow-up calls if payments are not received. Research disputed delinquent account balances and provides additional information and backup data to facilitate payment for the client when necessary. Manages an assigned portfolio of customers by developing and maintaining relationships with assigned customers; proactively reviewing customer accounts for discrepancies; e-mailing service team members to make adjustments to customer accounts; making timely calls to customers based on previous successes; answering calls and e-mails from customers to reach a resolution on invoices; tracking customer payment history to identify trends and issues; and discussing trends and issues with management to optimize payment plans. Makes record of all communications with clients in ERP System. Facilitates credit and payment processes by processing and maintaining logs for ACH and checks that arrive via shared drives and banking portals. Maintaining an accurate log of daily transactions for the future monthly reconciliation process. Initiates account closure procedure when necessary. Collaborates with the Client Services Department to settle collections issues and finalize credit/debit memos Answer team phone tree calls and assist clients as needed. Upload client invoice to portals monthly timely as needed. Notifies the Collections Supervisor of potential collection problems proactively and identifies accounts that need to be sent to a collection agency. Participates in organizational activities by compiling information for the audit group upon request. Participating in discussions with leadership and management (e.g., monthly/weekly/daily meetings) Performs other related duties as assigned.
Job Types: Full-time, Permanent

Pay: ?500,000.00 - ?600,000.00 per year

Benefits:

Health insurance Life insurance Provident Fund
Schedule:

Evening shift Monday to Friday US shift
Application Question(s):

Do you have experience in International Voice process? (Calling/contacting clients based in US/Canada/UK via emails and phone calls) Do you experience in any other finance related processes like billing/cash apps/accounts payables? If yes, which ones and how many years? Are you comfortable to work in UK & US shifts both? During UK shift are you comfortable to travel and work from Thane location and commute on your own? Which ERP platform/s do you have experience working in? Do you have experience working on GP & WorkDay platform? What is your notice period? What is your current and expected CTC in LPA? (mention only fixed component) Do you have a minimum of 1.5 - 2 years of relevant international Accounts Receivables B2B collections experience for the above role? If more than above, please mention the total exp. in International Accounts Receivables B2B collections process. What is the highest level of education you have completed & in which stream?
Work Location: In person