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Perform pre-call analysis and check the status by calling the payer or using IVR or web portal services.
Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference.
Record after-call actions and perform post-call analysis for claim follow-up.
Record the actions and post the notes on the customer's revenue cycle platform.
Use appropriate client-specific call note standards for documentation.
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