Job Description

Position:

AR Caller

Department:

Accounts Receivable

Location:

Panchkula

Job Overview:

The AR Caller is responsible for making outbound calls to clients to collect overdue payments on their accounts, ensuring that outstanding balances are cleared in a timely manner. This role plays a critical part in maintaining the cash flow of the company and ensuring that accounts are up-to-date.

Key Responsibilities:

Make daily outbound calls to customers with overdue accounts to secure payments. Follow up with clients via phone, email, or written communication to ensure timely payment. Document all communication with clients in the company's database. Provide customers with account details and payment options. Resolve customer disputes or issues related to overdue payments. Maintain and update accurate records of customer interactions. Report any recurring payment issues or concerns to management. Meet daily, weekly, and monthly call quotas. Collaborate with the AR team to escalate unresolved payment issues. Assist with invoicing and other related AR tasks as needed.

Qualifications:

High school diploma or equivalent; Bachelor's degree in Finance, Accounting, or a related field is a plus. Previous experience in collections or customer service is highly preferred. Strong communication skills, both verbal and written. Ability to handle difficult conversations with professionalism. Detail-oriented with excellent organizational skills. Proficient in Microsoft Office (Excel, Word) and experience with AR software/systems. Strong negotiation and problem-solving skills.
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?26,311.00 per month

Work Location: In person