Job Description

Application Support Technical Lead - Service, Markets, Banking, and Functions (SMBF) Production Management Technology. We are seeking a technical lead for SMBF Production Support Technology, please kindly review this job description and apply if you think this could be the right career move!


Responsibilities:


Provides technical hands on investigation and oversight across systems and applications; leverage skills across multiple apps support areas.

Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.

Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.

Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.

Consults with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users.

Requires awareness of audit and compliance related issues.

Contributes to formulation of strategies for apps support and other functional areas.

Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency

Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.

Responsible for delivery of end results and shares responsibility for budget management which directly impacts the apps support area; accountable for resource planning.

Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders

Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.

Focus on people development and deputize for the regional support manager.

Performs other duties and functions as assigned

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


Qualifications:


Essential Technical Skills


Experience writing Linux Shell scripts

Good Technical knowledge of Cloudera stack, Kafka, Spark, Hive, HBase, Sqoop, Talend, Couchbase

Good Technical knowledge of Oracle 19c, SQL, MS SQL Server

Good Technical Skills in Java, JSON and API

Familiarity with ITIL process, ServiceNow, ITRS monitoring and Splunk tools.

Technical understanding of IBM WebSphere and TIBCO

Knowledge of MicroStrategy and Tableau

Knowledge of NDM, SFTP, MQ & TIBCO EMS

Autosys or relevant batching tools

Experience on Cloud computing and migrating applications to ECS containers

Experience on GitHub , TeamCity , Maven, CHEF or Ansible, Jenkins

Practical problem solving and strategic thinking skills

Service oriented attitude

Ability to work in a fast-paced environment

Proficient using basic technical tools and systems

Good interpersonal and communication skills


Additional Qualifications:


12+ years experience in an Apps Support role would be an added advantage, but not essential

Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications

Experience with application support would be an added advantage, but not essential

Effectively share information with other support team members and with other technology teams

Ability to plan and organize workload

Consistently demonstrates clear and concise written and verbal communication skills

Ability to communicate appropriately to relevant stakeholder

Education:


Bachelor's/University degree, Master's degree preferred


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Job Family Group:

Technology
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Job Family:

Applications Support
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Time Type:

Full time
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Most Relevant Skills

Please see the requirements listed above.
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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.
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