Job Description

Discover your future at Citi

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Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

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Responsibilities:

Provides technical and business support for users of Citi Applications. This includes providing quick resolutions to issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. Manages, maintains and supports environments, focusing on stability, quality and functionality against service level expectations Start of day checks, continuous monitoring, and regional handover Develop and maintain technical support documentation Assess risk and impact of test environment issues and escalate to business and technology management in a timely manner Ensures that storage and archiving procedures are in place and functioning correctly Engages in post implementation analysis to ensure issues are resolved permanently Ensures essential procedures are followed and helps to define operating standards and processes Act as a liaison between users, interfacing internal technology groups and vendors Acts as advisor or coach to new or lower level analysts Provides evaluative judgment based on analysis of factual information in complicated and unique situations Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information

Qualifications:

6to 9 years of experience managing a Test Environment in a support role including health check, UAT support Experience with COBOL/JCL/CICS/VSAM/ DB2 Handle various components from multiple projects and perform version control, package promotion, preparing environment for UAT and other release activities for production installation. Work independently and perform release activity such as raising request for UAT/PROD deployment, debugging the issue, prepare/present the release documents Ability to analyze/solve technical issues Ability to diagnose & address application issues. Support Client Testing Demonstrated analytical skills Issue tracking and reporting using tools Knowledge/ experience of Problem Management Tools Ability to plan and organize workload Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand

Able to work as part of a virtual team in a culturally diverse background


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Job Family Group:

Technology
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Job Family:

Applications Development
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Time Type:

Full time
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Most Relevant Skills

Please see the requirements listed above.
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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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