Job Description

Job Summary:

This position will provide technical computer support, including problem solving, tracking, and issue resolution. The position will include application administration support across LabCorp Business Units in coordination with multiple Computer Application Support/Application Administrator positions. Duties are assigned below to AA or designee.

Responsibilities/Duties

Indicate positions accountability


_____ GLC/General Manager


_____ Department Head/Function Lead


_____ Manager of Managers


_____ Manager


__X__Individual Contributor

B. People Responsibilities

:


Indicate the number of:


_0__ Direct Reports


_0_ Indirect Reports

C. Essential Job Duties:

Business Focused

The position will function on a regional level and global level Act as an application SME resource for end users Provide technical troubleshooting support and issue resolution for assigned computer applications and associated instruments Lead and co-ordinate resolution to technical and business process issues as related to assigned computer applications Influence System Lifecycle Specialists on a regular basis to ensure smooth and appropriate transition of new computer applications. Lead business meetings where appropriate to ensure business user's needs are being met. Document discussions, issues, recommendations, and resolutions related to supported applications Communicate technical issues and resolutions with users and share information with the Business Unit Understand and maintain a high level of functional subject matter expertise and help to manage changing requirements Responsible for training or confirming training of users in assigned computer systems Work with users to fine tune functionality Optimize business processes and application functionality Work with users to expand deployment of applications to other departments and business units Assists Manager with process to ensure a coordinated and unified approach for all managed applications Perform other related duties as assigned

Regulatory Focused

Manage user access to the application including addition, modification, review, and removal of accounts as appropriate Perform periodic reviews of user access Establish, track, and maintain errors and performance in change control forms and logs Provide application documentation for client and regulatory audits Ensure responses to audit findings are completed as assigned by IT Compliance Validate and perform user testing including the process design tests to challenge the software, and documenting results/installations as required by GLPs and/or SOPs Write, approve, and perform qualification and other testing required to ensure application functionality Archive validation documentation Create, manage, and archive application documentation and data Work with users to generate and review Application SOP's Work with users to create, review, and update application user manual(s) and System Usability Documents (SUD)

IT Focused

Help develop efficient and effective processes to ensure good communication between the business units and Information Technology (IT) staff. Manage escalation of technical issues to IT Manage escalation of issues to application vendors Maintain application configurations which can be controlled within the application Assist in retirement and/or decommissioning of applications Ensure updates are made to the global systems inventory for applications Coordinate release of new versions of the application into production including completing the Release into Production Checklist Develop business scenarios to test the application Verify installation and operation of the application Document analysis and/or testing related to infrastructure changes. (e.g. operating system patches, significant network changes) Participate in validation projects for assigned applications (e.g. requirements analysis, validation and regression testing, process analysis, deployment) Create and maintain change control forms and logs Interfacing and qualification of instruments to the application and first line support for instruments/instrument controllers

D

.

Scope

Describe scope of position (global vs. regional vs. domestic)

_____

Domestic

- Location(s) within a single country or neighboring countries with similar


cultures


_____

Regional

- Continental Region (e.g. Europe, Eastern Europe, Asia, North America,


Latin America, Middle East)


__X__

Global

- All regions of the world

Single vs. Multiple Business Units or cost centers

__X___ Single


_____ Multiple


_____ Drug Development wide


_____ Diagnostics wide


_____ Enterprise wide

Indicate the scope of financial responsibilities (Revenue and/or Budget responsibilities (if applicable)

__________ Annual/Revenue


__________ Annual Operating Budget



These statements are intended to describe the general nature of the job and are not intended to be an exhaustive list of all responsibilities, skills and duties.

E. Principal Contacts and Scope of Communications

Internal contacts may include any level of individual across business units and throughout the LabCorp organization. Regular contact is expected with Operational leadership, Site Directors/Service Line leaders, laboratory operational staff, HR, IT and QA. External contacts could include system vendors, client contacts, and regulatory representatives.

Please check only one category

Type of Communication

Audience

Frequency

Strategic

- Manage communications of great importance having long term implications


____ Internal


_____ External


_____ Daily


_____ Weekly


_____ Monthly


_____ Annually

Negotiate

- Come to agreement through discussion and compromise - short to medium impact


_X__ Internal


_____ External


_____ Daily


_____ Weekly


__X__ Monthly


_____ Annually

Influence

- Effect change where persuasion is required - short term impact


__X__ Internal


_____ External


_____ Daily


___X_ Weekly


_____ Monthly


_____ Annually

Convey -

Communicate information: could be a statement, suggestion, gesture or appearance


__X__ Internal


_____ External


__X__ Daily


_____ Weekly


_____ Monthly


_____ Annually

F. Travel Requirements: ___X___ Yes _______No

______

Local

______

Domestic


______ Regional


___X__ Global


Domestic and/or international travel will be approximately 10%.

G. Language Skills Required:

Speaking: ___X__Yes ______No List Specific Languages (preferred or required) Writing/Reading: ___X__Yes ______No List Specific Languages (preferred or required)

Experience:

Minimum Required:

2-4 years related experience Advanced knowledge of computer programs (e.g., MS Word, MS Excel, computerized data acquisition systems). Knowledge of laboratory operations, study design and equipment used in department. Detailed knowledge of business processes and detailed knowledge of main data collection and analysis applications (i.e. NG/Pristima and Tox Reporting). Knowledge of GXPs and regulatory agency guidelines. Knowledge in the management of small business projects

III. Education/Qualifications/Certifications and Licenses

Recommended:

Bachelors of Science in Biological or Chemistry Sciences or related field. Experience may be substituted for education.

IV. Competencies:

Core Competencies:

Focus on the Customer: 2 Innovate and Change: 1 Pursue Scientific and Process Excellence: 1 Works with others: 2 Achieve Results: 1

Additional Skills:

Requires attention to detail and strong organizational skills. Demonstrated ability to interact effectively with all staff and management levels. Demonstrated problem solving and decision making skills. Ability to work as a productive, contributing team member. Possess strong communication skills Ability to follow priorities and timelines Ability to work independently, with a study team, and lead small teams.

V. Working Conditions:

General office environment/Remote (Hybrid).

VI. Special Factors:

Able to work overtime and weekends as required. Obtain mandatory immunizations and screening as required. Maintain a valid international Passport and appropriate travel Visas

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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