Apprentice Trainee Customer Service Associate

Year    Chennai, Tamil Nadu, India
CIEL HR Services
146 Current Jobs Openings
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Job Description

Customer Service Associate duties and responsibilities: Customer Service Associates perform a variety of support tasks to offer exceptional service to customers. Their duties and responsibilities often include:

  • Listening to customers' concerns and handling complaints and returns
  • Giving detailed explanations of services or products
  • Working with a sales team to create better methods to address customer complaints
  • Reviewing customer accounts and transactions while resolving issues
  • Communicating with customers in-person, through email or chat, over the phone or on social media
  • Receiving orders, calculating charges and processing payments
  • Monitoring customer satisfaction levels
  • Referring customers to superiors when necessary.
Customer Service Associate skills and qualifications: A Customer Service Associate uses many soft skills and transferable skills to provide the best experiences to customers that they can, including:
  • Great communication abilities, including written and verbal communication
  • Patience, empathy and professionalism
  • Good problem-solving and decision-making capabilities
  • Basic computer skills, including data entry, website navigation and other software
  • Effective time management, prioritization and multitasking skills
  • Ability to work in a team setting
  • In-depth understanding of the company's products or services.
Responsibilities of the apprentice or traineeAttend work, do the job and follow the employer's lawful instructions. Work towards achieving the qualification or statement of attainment stated in the training contract. Participate in negotiating the training plan for the apprenticeship or traineeship.Job Types: Regular / Permanent, Full-time, Volunteer, FresherSalary: ?9,000.00 per monthBenefits:
  • Cell phone reimbursement
  • Food provided
  • Leave encashment
  • Paid sick time
  • Paid time off
Schedule:
  • Day shift
  • Rotational shift
Supplemental pay types:
  • Commission pay
  • Joining bonus
  • Overtime pay
  • Performance bonus
  • Quarterly bonus
  • Shift allowance
  • Yearly bonus
Ability to commute/relocate:
  • Chennai, Chennai - 600101, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)
Education:
  • Higher Secondary(12th Pass) (Preferred)
Experience:
  • total work: 1 year (Preferred)

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Job Detail

  • Job Id
    JD2876368
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Chennai, Tamil Nadu, India
  • Education
    Not mentioned
  • Experience
    Year
 
 
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