Job Description

Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonexe2x80x94from emerging artists to global brandsxe2x80x94everything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Adobe Apprenticeship Program Description
Designation Associate Technical Product Consultant
Program Duration 6 months
Work Experience 0-6 months
Location Noida
Education B.E/B.Tech/BCA/BSc IT/BSc CS/MCA/BBA/MBA
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonexe2x80x94
from emerging artists to global brandsxe2x80x94everything they need to design and deliver exceptional
digital experiences! Were passionate about empowering people to create beautiful and powerful
images, videos, and apps, and transform how companies interact with customers across every
screen.
Were on a mission to engage and groom budding / young talents and are committed to creating
best of skilling experiences where everyone finds respected and has access to equal opportunity
to visualize their theoretical understanding of academia as against its industrial application. We
realize that new ideas can come from everywhere in the organization, and we know that the next
big idea could be yours!
What You'll Do
Adobe seeks to looking to engage and groom passionate, enthusiastic and product support
focused talent who are recent colleges passed out with six months to one year experienced to
join its India Customer Engineering business unit, which onboards new customers and is SPOC
of Ultimate Customers
Areas of exposure during the Apprenticeship Program:

• Adobe seeks to employ passionate, enthusiastic, and product support-focused

candidates in the India Customer Engineering business unit, which caters to Adobe
Experience Cloud products.

• Technical Support Consultants provide accurate and timely technical support to

Adobe customers via telephone and portal. They will resolve complex and technical
support issues with varying degrees of priority.

• They address incidents within predetermined service levels, requiring the ability to

multitask and prioritise. They carry out projects as assigned and support other team
members in representing Adobe professionally
What You'll Need to Succeed:

• First point of contact for customer concerns relating to technical issues.
• Act as a customer advocate and represent their needs with internal product teams.
• Provide extremely timely response and resolution to technical and product inquiries.
• Deliver resolution results within established Service Level Agreement guidelines.
• Stay aware of customer business priorities and critical events.
• Provide proactive issue status updates to required parties.
• Record and document all issues related to customers within established process

guidelines.

• Troubleshoot and qualify cases before escalating to engineering.
• Answer questions regarding product functionality and usage.
• Work on high-priority technical issues.
• Create product content such as knowledge base articles and whitepapers and

participate in forums.

• Working in 24 x7 shift. Good understanding of Front-End dev skills like HTML,

Angular JS, React, UI, Javascript, CSS

• Good understanding of Java, Java EE, Servlets, JSP, Tag libraries, and JSTL skills,

combined with a good understanding of Enterprise Java frameworks such as Spring
and Hibernate

• Exposure to PHP, Python, PySpark or related libraries
• Exposure to Java, web development experience, other Content Management system

experience

• Good understanding of core web technologies including XML, XHTML, Client Server-

Side Scripting languages such as JavaScript, and JSP, and web services
development using RESTful implementations

• Application development, distributed application development and Internet/Intranet

based database applications.

• Strong knowledge on Database, SQL queries on any one database
• Experience in a wide range of Operating Systems Good communication skills, both

written & verbal in English Analytical and problem-solving skills.
Adobe is proud to be an Equal Employment Opportunity and abirmative action employer. We do
not discriminate based on gender, race or color, ethnicity or national origin, age, disability,
religion, sexual orientation, gender identity or expression, veteran status, or any other applicable
characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special
need that requires accommodation to navigate our website or complete the application process,
email accommodations@adobe.com or call (408) 536-3015.
Adobe values a free and open marketplace for all employees and has policies in place to ensure
that we do not enter into unlawful agreements with other employers to not recruit or hire each
others employees.
Adobe is proud to be an employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email or call (408) 536-3015.