Job Description

Service the customers via Chat as per contractual requirements whilst adhering to all Capita India policies and procedures
Job title: Apprentice
:

• Attending to customers requests via chat along with using and making changes to relevant data on multiple systems.
• Ability to have multiple live conversations at the same time and multiple asynchronous messages at the same time.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Delivering to individual statistics of Quality & Compliance along with Operational Performance, and Customer centric metrics.
• Adhering to attendance policy & break schedules within shift
• Adhering to company policies & procedures
• Performing System update tasks
• Ability to adapt to changes and constantly keeping oneself updated with process knowledge and changes in ways of working.
• Proactiveness in bringing and highlighting any system issues to immediate supervisors.
• Candidates with good communication.
• Open to work for 5 days\' rotational shifts.
• Adhering to attendance policy & break schedules within shift

Location: Pune
, India
Time Type: Full time
Contract Type: Third Party Vendor