Job Description

Recruitment Fraud Alert

We've learned that scammers are impersonating Commvault team members--including HR and leadership--via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.

What to know:

Commvault does notconduct interviews by email or text. We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day.

If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com

About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.



We are excited to offer a career opportunity for an

Apprentice- Associate Data Protection Analyst

within our Commvault Managed Services team. In this role, you will directly engage with customers and their environments, providing daily operational support and management of their Commvault data protection solutions. We're looking for candidates with a foundation in incident management, ticket handling, change management, basic troubleshooting, performance monitoring, and Cyber Resilience operations.

Key Responsibilities

Provide prompt support to customers via phone and email, resolving technical issues effectively. Manage and troubleshoot customer cases using the ticketing system, ensuring timely resolution. Maintain ownership of each case, offering regular progress updates to customers. Uphold a customer-first mindset with a strong focus on service excellence. Collaborate with teammates to devise optimal solutions to complex challenges. Adhere to standard operating procedures (SOPs) and contribute to developing new ones where needed. Actively pursue learning opportunities to strengthen Backup & Recovery Commvault solutions & additional technical skills. Support internal stakeholders with reporting requests related to services and products. Submit weekly timesheets to help monitor utilization and team productivity. Maintain awareness of customer environments and ensure services align with contractual commitments. Operate independently with initiative while contributing positively to overall team performance.

Qualifications & Skills

Education:

Bachelor's degree in engineering (Computer Science, IT, Electronics), OR
Bachelor's in computer applications

Technical Competencies:

Basic knowledge of Windows and Linux operating systems Understanding of core networking concepts: TCP/IP, SCSI, iSCSI, Fibre Channel Familiarity with storage technologies (SAN, NAS, DAS) Awareness of cyber resilience and cybersecurity fundamentals Advantageous: Foundational knowledge of cloud platforms (AWS, GCP, Azure) Advantageous: Understanding of backup and recovery domain concepts

Additional Skills:

Strong verbal communication and telephone etiquette Clear and concise written communication Quick learner with a strong technical aptitude Team-oriented, yet self-motivated and independent Highly organized with effective time and task management

Why Join Us

We're proud to be an equal opportunity employer that celebrates diversity and inclusion. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, age, national origin, veteran status, marital status, or disability. Reasonable accommodations are available for individuals with disabilities throughout the hiring process and employment.

More Details:

Location:

Bangalore

Duration:

12 months

Stipend:

?20,000 per month Only candidates currently based in Karnataka can apply

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.



Commvault's goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.